Bently Nevada Global Multi-Site Lead Do you enjoy providing an efficient service to our customers? Do you enjoy solving interesting problems for a global company? Do you enjoy working independently with a high level of accountability?Our team performs installation, configuration, integration, commissioning & troubleshooting and instructions on Bently Nevada Systems Hardware & Software to protect and monitor avariety of machine types encountered in the Oil & Gas, Power Generation, Petrochemicals, Pulp & Paper, and other process industries.Partner with the bestAs Global Multi-Site Lead you will be responsible for delivering the ongoing attainment of outcomes across customer sites globally. You will act as an internal champion coordinating the cross functional approach required for sustained customer success and growth. Focus areas include implementation oversight, outcome attainment, retention, expansion, and customer advocacy.As a Global Multi-Site Lead, you will be responsible for:Leading the development and execution of action plans to achieve customer outcomes by establishing critical goals or other KPIsIdentifying risks to the customer and building risk mitigation plans aiding them to achieve their stated business goalsInteracting with customer in a manner that establishes credibility to become a trusted business advisorAdvocating customer needs and issues cross-departmentally and manage account escalations to ensure customer satisfactionProviding timely updates to sales team about potential commercial opportunities at customer site to maximize account revenueFuel your passionTo be successful in this role you will:Have proven account and project management skills in delivering Technology Solutions & Services to a global customerBe comfortable working in an environment where customers have high expectations for quality, on-time delivery and deadlinesHave familiarity with customer service environment and ability to meet identified targets, KPIs and SLAsBe skilled at communicating complex technical solutions to customers and teams with varying levels of technical understandingBe able to travel locally and internationally at short notice to customer offices or site plantsWork in a way that works for youWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:Please discuss your preferred working arrangements with your recruiter during the processWorking with usOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.Working for youOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:Contemporary work-life balance policies and wellbeing activitiesComprehensive private medical care optionsSafety net of life insurance and disability programsTailored financial programsAdditional elected or voluntary benefitsAbout UsWith operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.Join UsAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!About Us: With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.