CAREER DEVELOPMENT PATH: Service Delivery REPORTING INTO: Operations Manager
The 'Stockfile' is a dataset which underpins our investment offering. The Stockfile team are responsible for the maintenance, audit and upkeep of this data .The team act as gatekeepers for the financial instruments that we offer to our clients, by performing complex and product specific due diligence checks, to ensure that all financial instruments that HL offer, are suitable for the retail market.
The team are the owners of the market data that is displayed on our website, responsible for the maintenance and oversight of the feeds as well as the relationships with the third party companies that provide them.
The role will bring plenty of variety and will require daily communication with numerous teams throughout the business as well as with industry experts in the wider financial sector.
Companies such as, CREST, FundsLibrary, Morningstar and many other market counterparties. As part of the team, you will be responsible for ensuring the operation of daily business critical controls that ensure all investment related data on our platform is as accurate as possible. This will consist of complex data audits to ensure our current investment offering is compliant and retail appropriate.
The role is fast paced, you will need to be dynamic and able to respond quickly to incoming information & queries on our investments and develop your understanding to a level where you can independently assess the requirements and execute the required actions in a timely manner. Events, like trading restrictions, delisting's and suspensions require prompt responses to ensure we provide the best possible service for our clients.
You will be expected to suggest and implement changes to the current processes to help improve both the effectiveness and efficiency of the team. You will be allocated a number of projects that will span and affect teams across the business, and will be expected to provide regular updates to management whilst independently managing your own workload. This will frequently involve liaising with third party data vendors, you will need to be confident in building and maintaining professional relationships and have strong problem solving skills to ensure that the solutions built result in the best possible outcomes for our colleagues and our clients.
* Perform due diligence checks on a wide range of financial instruments, to ensure compliance with MiFIDII regulation and our product governance rules.
* To create data entries in the Stockfile to enable new instruments to be traded / held on the platform.
* To perform complex data audits on our stock file to identify and manage risks to the business and to our clients.
* To investigate and resolve incidents relating to market data ensuring a prompt and thorough resolution.
* To monitor data vendor performance, maintain professional relationships and represent the company at service review meetings.
EXPERIENCE / SKILLS
Bristol, England, City of Bristol, BS1, United Kingdom