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Serving classified ads since 1985.
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Partner Deal Operations Specialist (PAYE)

  • Job Type: Contract
  • Salary Type: Daily

Description

My market leading Social Media Client is seeking a support operations specialist to join an Operations team that will support media partners who are part of our news programs.This individual will directly support their partners, provide delightful partner support experiences and help to reduce issues with our news programs and related products. Candidates will be self-motivated, organized, and excited about getting into the weeds with operational issues. Candidates should also be comfortable in ambiguity and flexible to frequent changes in a fast-moving environment. This role is based in London, United Kingdom.RESPONSIBILITIESProvide our partners with a delightful, high touch and effective support experience Onboard partners to our deal programs and serve as primary Ops point of contactRespond to inbound partner inquiries about product features, bugs, etc.Troubleshoot complex issues and translate pain points to effectively resolve issuesImprove our support workflows around issue resolution and product insightsSpot trends in partner issues and communicate feedback to cross-functional teamsTrack deal requirements and operationalize processes to improve partner experienceHelp build and maintain a central knowledge baseTrain new employees on current workflows, standard processes, and internal tools.Develop product and issue specialization to improve the quality of supportMINIMUM QUALIFICATIONS2+ years of experience in operations, account management or customer supportExperience using Excel and/or basic data & insights toolsStrong written and verbal communication skillsStrong attention to detailFluency in English in a business environmentAble to work non-traditional hours (outside of 9am-6pm) occasionallyPREFERRED QUALIFICATIONSExperience in the media industryExperience with APIs
  • Minimum Salary: £250
  • Maximum Salary : £264
  • Salary Type: Daily
  • Job Type: Contract

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London, England, London, EC2V, United Kingdom

  • Ad ID:  19222711
  • Ad Type:  Offered
  • Posted on:  15/02/2021, 02:53
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