Are you passionate about empowering others? If you live by the quality over quantity mindset and value the importance of great leadership, this role could be your perfect fit.
Webhelp is recruiting a Quality Coach to join our team and work with one of our key clients. We want someone with drive and motivation, someone who is passionate about the customer experience and is willing to exceed expectations.
Working for one of the UK’s fastest growing customer experience outsourcers, Webhelp UK is leading the way in an ever-changing world of communications. Initially, you will be required to work from home while government guidelines for a lockdown is in place. Thereafter, you will be working in our state of the art facilities in either Sheffield or Dearne Valley.
As a member of the Quality Team, you'll work with and support our operational team through effective coaching and support in line with the quality and coaching framework. You will use your knowledge of process and quality standards to support the delivery of the quality framework and ensure the evaluators have the right blend of skills.
As a Quality Coach you will demonstrate the ability to communicate effectively at all levels and support those you work with to formulate individual development plans. You will use your analytical skills to understand individual and team performance, identifying opportunities for improvement and delivery against key operational KPIs.
We want to reward you for your talent and skills and offer a competitive benefits package including employee pension, group life cover, discounts and reward schemes at major high street stores, employee recognition programmes plus a generous holiday allowance of 30 days per year.
If you’re ready to join a company that rewards, recognises and values commitment and your expertise, show us your skills by applying for this role today.
- Ensuring customer interactions are quality checked correctly
- Facilitating calibration exercises with colleagues identifying areas for improvement
- Collaborating effectively with managers and colleagues, supporting those you work with to formulate individual development plans
- Using your analytical skills to understand individual and team performance, identifying opportunities for improvement and delivery against key operational KPI’s
- Recent and relevant experience in training coaches, preferably using the GROW model
- Strong communication and relationship management skills
- Ability to produce and present insights and actionable recommendations
We want to hear from experienced individuals with a true passion for coaching others in a contact centre environment. Show us how you have coached managers to enable agents to deliver impressive sales and customer service results.
We offer a fun and vibrant workplace and we want people with personality, ambition and a love of coaching. You’ll have great communication skills and want to join us on our journey as an employer of choice. It’s a great place to work with excellent career opportunities.
Alongside a competitive salary, we offer a great benefits package which includes employee pension, group life cover, discounts & reward schemes with leading brands, employee recognition programmes plus a generous holiday allowance of 30 days per year.Location: Rotherham
Rotherham, Broom, England, South Yorkshire, S60 3NS, United Kingdom