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Visiting Officer


Position: Enforcement Officer
Location: (Postcodes CV)
Job Type: Full Time, Permanent 
Hours: 37.5 hours, Flexible Shift Pattern - 16 hours to be done between 4pm-9pm Monday-Friday or anytime at weekend.
Salary: £21,216 basic salary plus commission (annual average is £5,856 but earning potential is uncapped)
Business mileage allowance: 45p (paid from and to home address)
Benefits: include 23 days holiday, pension, share save scheme, dental plan, discounted insurance 

Job title:

Visiting Officer


In this role you will be visiting addresses that don’t have a valid TV Licence. You will explain the legislation, help the customer understand our payment options and where necessary conduct an interview under caution.  

Core Responsibilities:  

·         Conduct door to door visits to properties where no TV licence is registered 

·         Accurately record visit details and complete daily timesheets via the handheld device 

·         Explain and sell the benefits of all licence payment schemes 

·         Take and accurately record payment details 

·         Attend court when required to give evidence in prosecution cases 

·         Carry out work and attend meetings as directed by the Visiting Manager 

·         Maintain an effective deterrent against evasion of the TV licence 

·         Maximise sales for the BBC 

·         Enforce prosecution proceedings by taking Records of Interview under caution 

·         Update and improve the TV licensing database 

About You: 

We are looking for a confident person who is firm but fair, treating all customers with empathy and understanding. You will be able to deal assertively with conflict and have the ability to quickly build a rapport using your negotiation, persuasion and influencing skills. You will have excellent customer service skills and be very results driven. If you enjoy working outdoors and are looking for a role that offers job security and gives you a level of flexible working then this could be the perfect job for you. 

Successful applicants are subject to passing a Standard DBS Check & Financial Probity Check 



Time Type:

Full time

Contract Type:

Permanent Full time

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Coventry, England, West Midlands, CV1, United Kingdom

  • Ad ID:  14781080
  • Ad Type:  Offered
  • Posted on:  30/06/2020, 12:28
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