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Solutions Specialist, Virtual Attendee Hub

Description

As the industry-leader, we are guiding our customers from exclusively producing in-person meetings to now include virtual elements through the brand-new Virtual Attendee Hub. The Virtual Attendee Hub includes everything organizations need to deploy a virtual event experience to reach and engage audiences like never before by delivering immersive, interactive content to any device, anywhere in the world.   We’re looking for Solutions Specialists who are ready to actively oversee the configuration of Virtual Attendee Hub. As a product specialist, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that’s transforming its industry.  Solutions Specialists serve as our clients’ primary point of contact while they are using Cvent’s software. In this role, you will be responsible for exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent’s software. Solutions Specialists spend 70 percent of the day assisting clients on the phone or via email, in addition to other special products and daily activities.  The ideal candidate should be extremely motivated with excellent communication skills, and the ability to thrive in a fast-paced, agile, fun work environment. This Solutions Specialist role will be to support our newest and fastest growing technology in the virtual event space. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems. What You Will Be DoingOn board new Virtual Attendee Hub clients through training, implementing their accounts and understanding their needsOversee virtual conference and mobile app development projects from kickoff to launch in Apple and Google Play storesDemonstrate detailed product knowledge when assisting clients both on the phone and via emailOffer best practice tips to clients in an effort to help them use the Event app and virtual technology to effectively meet their business goalsGive personalized web-based training to corporations and associationsGather client requirements for future releases of the productCollaborate with the sales team to introduce new features and opportunities to clientsRespond to clients questions about Cvent software on the Customer Care lineOpportunities to train clients onsite and attend client conferences for onsite support; up toUp to 30% travel possible (Post Covid)What You Need for this PositionBachelor's degree with strong academic credentialsStrong business acumen, ethics and high integrityComfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools like WebEx a plusExperience with Excel, HTML, and CSS is a plusExcel at developing relationships over the phoneAbility to handle high inbound and outbound call volume with corresponding high talk timeMust be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environmentExcellent communication skills (verbal and written)In addition to English, language skills in German, French, or Spanish is preferredAt Cvent we celebrate, support and are committed to creating a diverse and inclusive environment.  We’re proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics.Cvent maintains a drug-free workplace

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London, England, London, SE11, United Kingdom

  • Ad ID:  16989217
  • Ad Type:  Offered
  • Posted on:  21/11/2020, 03:04
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