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Tier 3 Technical Services Analyst




When the future is full fibre, it’s faster, more affordable and better connected. We’re the leading provider of this alternative network infrastructure, building Gigabit cities from the ground up. These cities support mobile operators, businesses and homes, helping them to develop and grow at an accelerated pace. With your ambitious ideas, you’ll shape a superfast network for a super-connected society.

With a salary of £26,000 - £33,900 depending on experience, you’ll also receive benefits including 23 days holiday, pension scheme, employee bonus scheme and many more.

Join the CityFibre team and help us bring Britain up to speed!


We are looking for a talented technical support representative to join the team, using their troubleshooting and problem-solving skills to provide exceptional customer service and quality support to our customers. You’ll operate well within a defined process whilst thinking logically and calmly to resolve issues.

As a Tier 3 Technical Service Analyst, you'll follow ISO and ITIL practises, supporting our partners during troubleshooting activities as well as interacting and coordinating contractors and suppliers to see incidents through to closure. You’ll be providing an elevated level of incident management, problem management, and service request fulfilment across the portfolio, within set SLAs.

You will also be identifying any skill gaps within the team and partners, supporting training requirements with workshops and validation of knowledge.


You’ll have service desk 3rd line support and WAN technology experience within a telecoms or networking environment, and the skills to confidently troubleshoot Internet Services including DSL, Ethernet, Firewalls and VoIP fault management. You’ll also have;

Networking principles - IPv4 and routing GPON and FTTHElevated level of trouble shooting and fault management5 GCSEs including English & Maths at Grade C or equivalent

Please note this role will require occasional weekend working as part of your standard hour week.

Job Summary ID: FAA7951E34Department: ["Customer"]Type: full time

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Telford, England, Shropshire, TF3, United Kingdom

  • Ad ID:  15082582
  • Ad Type:  Offered
  • Posted on:  28/07/2020, 02:48
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