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Technical Services Manager

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Full Description:
lient is looking for a Technical Services Manager.You would be responsible for a team of 6-10 direct reports and will need a broad M&E experience - more electrically biased but must have mechanical and HVAC experience. The team requires a manager with strong M&E experienceOn offer is a salary of £36,000 - £42,000General Overview: Reporting to the Account Manager the Technical Services Manager is responsible for the delivery of the engineering aspects of the contract focussing on a fully compliant, effective and efficient service.Specific areas of responsibility are:Line Management of the Contracts Complex resource.Review of engineering delivery structure - including internal and external resourcesDelivery of engineering-based cost saving initiativesDelivery of engineering compliance across account. (Statutory and contractual)Implement critical site and critical asset management processes as required across account. Ownership of the asset strategy including delivery of forward maintenance planEnsure all maintenance is carried out in line with SFG planned maintenance programmeSupport performance review of engineering sub-contractors to ensure optimisation of internal/external resource utilisationOwnership of AP/CP/RP provision and account registerProvide technical guidance and advice across accountDevelop and deliver engineering resource engagement model to improve communications.The Technical Services Manager will be Focused on the delivery objectives of our client, initiating and driving best business practice to improve customer service, efficiency and reduce cost, the Technical Services Manager will lead the development and awareness of the delivery teams in engineering services. Sharing the best practice and innovations with colleagues in the wider P&C North Business and standardising operational methodology.The Technical Services Manager will focus on supporting the relationship with the Clients property team.The Technical Services Manager will provide support to the Account Manager and will build relationships with the clients engineering staff and other members of the site teams. The success of this role is underpinned by delivering first class customer service to clients, employees, visitors and the wider delivery team.Complexity: To successfully lead activities of the engineering services, ensuring all appropriate contract obligations are delivered and validated.To support the Account Manager in ensuring all Operational plans are compliant.Working closely with SHEQ team to ensure SHEQ activities are compliant with Client and regulatory requirements.To champion best practices across all activities within the account and act as a driver for improvement MAIN DUTIES: May include but not be limited to:Engineering standardsClient Relationship Management interface with the Clients customers and the Client Drive a culture of Zero Harm in relation to engineering services through implementation of initiatives and the Company's values.Develop, recognise and retain team members who should all deliver excellent service alongside their daily duties.Ensure customer/client satisfaction is always met or exceededIdentify business risks and opportunities through analysis of results and incorporate into business planning activities. Ensure these are logged and regularly maintained to reflect the current position.Carry out reviews, conduct manpower and succession planning in support of the Account Manager and HR Department as appropriateSupport teams in any change programmes.Encourage open communication through the contribution of ideas and viewsFollow performance management process for all direct reports, including appraisal and personal development reviewsPromote teamwork and networking between all work streamQualifications and/or relevant experience 5 Years + Experience of engineering management (may include managing national, multi-site teams).Ideally qualified professional membership Proven management experience in similar environments with evidence of a customer service led approach within large and complex properties.Experience in developing integrated engineering strategies in line with Client objectivesEffective and decisive organisational skills with experience in introducing new ideas and approachesSound understanding of H&S, Environment and QA proceduresSound knowledge of complex engineering systemsIT literate with knowledge of Microsoft applications and information management system.IOSH/NEBOSH General Certificate or similarKnowledge of Environmental Aspects and ImpactsExcellent communication skills at all levelsExcellent Customer relationship skillsFinancial management including budgeting and forecastingFlexible approach to working hours and travelPersonable, professional, presentable, efficient, self-motivated and able to motivate othersAppropriate qualification and demonstrable experience in a mechanical/electrical/HVAC disciplineApply with CV FAO Sharon Ad Posted: 19/Dec/20: Location: Liverpool, Lancashire, United Kingdom: Salary (approx): £36,000 - £42,000 per Annum: Job Type: Permanent: Experience: Not Specified: Languages Required: English: Reference: 1039343710:

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Liverpool, England, Merseyside, L3, United Kingdom

  • Ad ID:  18827459
  • Ad Type:  Offered
  • Posted on:  15/01/2021, 03:15
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