menu
EST 1985
Serving classified ads since 1985.
Serving classified ads since 1985.
Sorry no location available with such name.

OTC Administrator

  • Salary Type: Per Annum
  • Salary: £26,363

Description

What you will do
OTC Administrator receives and actions incoming correspondence and cheques from customers in support of the Collections team. He/she is responsible for activities to facilitate and support the timely collection of cash from Johnson Controls customers.
How you will do it
  • Collection of cash allocation post re PO Box 69 address from post office
  • Opening / reviewing customer correspondence received
  • Scanning received correspondence (to various OTC mail boxes in customer accounts, Direct Debit & Cash allocation and specific OTC Managers/Team leads. depending on nature of correspondence
  • Interactions with internal departments to ensure customer enquiries are effectively resolved and documented where appropriate
  • Focus on the delivery of an enhanced customer experience
  • To prioritise workload to ensure agreed objectives are achieved
  • To represent Bratislava OTC teams within local office where required
  • To ensure processes are followed and to work as designed to maximise efficiency
  • To undertake regular tasks/activities as requested by line manager, these are to include:
  • Action direct debit mandates received through post
  • Contract detail change requests
  • Action incoming post and correspondence
  • Action outgoing post with attachments in support of Bratislava OTC teams
  • Support cash allocation and cheque refund requests
  • To foster effective working relationships with the Bratislava OTC teams in order to ensure that mutual goals are recognised and focused upon
  • To achieve pre-determined performance targets
  • To ensure the JCI brands (including subsidiary brands) are actively promoted to customers at all time.
What we look for
Required
  • Initial Experience within an administrative / financial environment
  • PC literacy, including knowledge of Microsoft Office products
  • Good communication and interpersonal skills
  • Numerate with understanding of accounts
  • Structured working, able to complete repetitive tasks accurately
  • Self-disciplined and able to work independently
  • Eagerness to continuously review delivery of services to ensure delivery is always optimum
  • Accurate data entry skills 
Preferred
  • Experience supporting a remote team
  • Experience with the following systems: JDE Jwalk, Getpaid, CBS, Preview
Additional Information
  • Overtime Status: Non-exempt
  • Salary: £26,363
  • Salary Type: Per Annum

Get directions

Manchester, Ancoats, England, Greater Manchester, United Kingdom

  • Ad ID:  15160538
  • Ad Type:  Offered
  • Posted on:  04/08/2020, 03:03
loder image
loder image