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Senior Communications and Engagement Manager (Internal Communications)


- Senior Communications and Engagement Manager (Internal) (20000617) Senior Communications and Engagement Manager (Internal) ( Job Number: 20000617 ) Communications Office Open-Ended/Permanent - Full Time Closing Date : 03-Nov-2020, 11:59:00 PM The Department and Role Purpose Durham University has an ambitious ten-year strategy (2017-2027) to achieve its objectives of becoming world-leading in research, teaching and the wider student experience. Successful implementation of the strategy is in part dependent on our approach to promoting the University in respect of: prospective applicants to our programmes of study; potential partners in teaching and research; current and potential collaborators in business and industry; current and future alumni; potential employers of our graduates; national and international policymakers and influencers. The over-arching ambition is to achieve a step-change in awareness and reputation of Durham University globally. This role will sit within the Marketing and Communications Office and report directly to the Head of Communications and Engagement. The responsibility of the Marketing and Communications Office is to develop and deliver, amongst others: marketing our programmes to and assisting with the recruitment of home and international students; promotion of the University to and managing engagement with multiple stakeholders and influencers locally, nationally and internationally; promotion of the University’s brand and proactive management of its global reputation. The role-holder will work within the Marketing and Communications Office in collaboration with: Senior Communications and Engagement Manager (External) Senior Managers in the Marketing team. Specific Role Requirements The role is full-time, based in Durham City, but travel in the UK and, where appropriate, overseas, will be required to deliver projects, take part in training and to build and maintain networks. Will be required to play a leadership role in the University’s Major Incident Response Plan and major reputational incidents during and out of office hours, including participating in a 24/7 on call rota arrangement. Some out of hours / evening and weekend work will be required to deliver projects and build and maintain networks. Provide expert professional subject and/or managerial and leadership expertise. Manage and develop service, infrastructure and people performance across one or more teams. Provide feedback on team and individual performance and identify development needs, conducting regular staff ADR and performance reviews. Recruit, induct, train and develop new team members. Help to shape the skills and expertise of future team members and design work structures to meet operational and strategic goals. Handle the vast majority of HR issues within a team, referring more complex HR issues to appropriate support services/senior management. Liaise and engage with key stakeholders and internal and external contractors to influence opinion, delivery and reputation of services, including working closely with other senior managers in Research and Innovation Services; International Office; Strategic Planning Office; Strategy Delivery Unit; Colleges and Wider Student Experience. Contribute to the scoping and resource planning across a range of activities at operational and possibly strategic level. Lead on the design, implementation and monitoring of policy and quality standards, procedures and systems to ensure effective working and continuous improvement. Promote and develop a deep understanding of organisational policy and external developments. Devolve responsibilities to team members to ensure continuity of service provision and encourage skills development. Ensure all activities, processes and transactions are accounted for accurately and promptly to meet regulatory and professional service and policy standards. Ensure all stakeholder-facing staff provide an accessible, friendly and professional service by shaping processes for inducting and developing staff. Implement processes to manage the integrity and security of all commercially and professionally sensitive and personal data. Lead internal business meetings, working groups and sub-committees at operational service level to influence governance, organisational policy and standards for the service. Responsible for allocating and monitoring financial budgets and resources. Analyse stakeholder feedback, implementing and reviewing service provision. Implement the overall strategy for the promotion of the University’s activities in teaching and learning, research and business engagement and the wider student experience, including designing and developing related communications and engagement strategies and plans that support it, with a focus on promotion and engagement with our internal audiences. Proactively research, develop, package and promote campaigns and stories internally of the University’s excellence in teaching and learning, wider student experience, research and impact to local, national and international audiences. Lead and implement the strategies for leadership or ; staff communications and engagement and student communications and engagement, to ensure buy in to the University brand, values and strategy. Lead on the continuous review and development of internal communications channels, e.g. Intranet. Role responsibilities: Manage quality and regulatory audit process for student and staff services over-arching systems and procedures. Work with team members and stakeholders to build and maintain excellent working relationships. Provide professional guidance to stakeholders regarding welfare, employment and wellbeing. Produce communications for promotion and reporting purposes, designing and structuring information and fact, applying creative and innovative principles to influence and engage. Deliver professional expertise with investigative and service methodologies, make recommendations and identify priorities to achieve business outcomes and objectives. Maintain an oversight of the service and performance metrics to provide reports for higher level managers and committees. Represent the service and University at promotional events and contribute to the delivery of presentations at conferences. Develop external relations, identify and develop opportunities for communities of practice, employers, alumni and donors via extra-curricular activities and increased levels of participation. Provide leadership for excellent crisis communications to protect the reputation of the University, with a focus on staff and student stakeholder communications. Drive and manage internal communications and engagement strategy and activity on key communications channels, e.g. Intranet, plasma screens Deliver internal communications and engagement training for University colleagues, with a particular focus on senior leaders. Use of audience mapping, segmentation and analysis techniques to identify and prioritise internal audiences and develop targeted communications and engagement strategies and plans. Use audience and communications channel analytics and insights, working with other specialist colleagues in Marketing and Communications as required, to optimise communications and engagement activity and encourage buy in to / advocacy for the University brand, values and Strategy. Benchmark, track and report on internal communications and engagement using monitoring and analytical tools where required. Leadership and performance management of the Internal Communications team, ensuring they are appropriately and strategically deployed to ensure delivery to strategic objectives set for the team. Leadership role in advising and coaching senior colleagues on internal communications in relation to University business, especially in relation to corporate positioning and narratives. Leading continuous improvement within the internal communications team, to ensure a modern and responsive service, meeting industry standards. Innovating and creating best practice. Any other reasonable duties. Job Families Information Durham University is one of the world's top universities with strengths across the Arts and Humanities, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives. The University sits in a beautiful historic city where it shares ownership of a UNESCO W

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Durham, England, County Durham, DH1, United Kingdom

  • Ad ID:  16200702
  • Ad Type:  Offered
  • Posted on:  15/10/2020, 03:14
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