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Internal Communications Manager - Maternity Cover


We're looking for an Internal Communications Manager to join us for a one-year fixed term contract.

As Internal Communications Manager you will work as part of a small, but high performing team who design, develop and implement internal communications strategy and execution plans for the People Team. This is a hands-on role where you will partner, provide guidance and act as a sounding board and source of communication expertise.

What will you be doing?

Stakeholder Management & Counsel
  • Building relationships with employees and key senior business leaders, acting as trusted advisor to shape key business decisions and outcomes
  • Manage and set expectations for key stakeholders/customers. Develop positive relationships with key stakeholders and actively manage those relationships
  • Develop consistent and rigorous standards for measuring success and share these outcomes with the relevant stakeholders
  • Be an advocate for the Global Internal Communications Strategy, ensuring leaders understand the service proposition and operating model
  • Be an advocate for the Global People Team, and role model across the People Function and wider business. Specifically, take a lead role to drive and embed our Reward, Culture program and Employee Value Proposition communications.

Strategy Development & Delivery
  • Work proactively with senior executives, business leaders and stakeholders to embed the business strategy and vision
  • Develop a deep understanding of the Company's strategic goals, performance and audiences in order to ensure employee communications and engagement plans are fully aligned
  • Articulate key narrative and messaging. Providing expert communications counsel, drafting and editing key communications collateral as required
  • Design and deliver strategically relevant and significant campaigns, drawing on the resources within and outside the function to execute flawlessly
  • Ensure the employee communications strategy helps Liberty Global to improve employee engagement scores (as measured by Zoom employee engagement survey), including liaising with our external partner Willis Towers Watson

Planning & Development
  • Ensure internal communications planning and delivery is aligned, to optimise impact, align messaging and drive identified synergies. Create KPIs in line with business strategy and measures of success
  • Quality assure internal campaigns and communications, helping to inspire and educate leaders and managers to be great communicators

We tend to look for people with:

Preferred education/ qualifications:
  • Higher level degree or additional equivalent professional qualification
  • Demonstrable experience of delivering in a Communications function, preferably within Global listed company
  • Experience of being a trusted advisor operating at all levels, across complex reporting structures, influencing outcomes
  • Demonstrable experience of managing and developing teams
  • Brings insight and strong awareness of industry issues facing the TMT sector
Knowledge & Experience:
  • Is a champion for internal communications, supports senior colleagues to develop as great communicators and leads by example
  • Able to develop world-class, innovative and breakthrough strategic communications to translate the most complex business requirements, manage change and turn strategy into action
  • Uses creativity and fresh thinking to continually improve internal communications strategy
  • Ability to engage with leadership teams and senior stakeholders, establishing rapport and trust to successfully establish credibility in the role of expert adviser providing counsel and guidance
  • Acts as a key point of integration to connect all facets of the internal communications agenda
  • Develops strong networks with individuals and drives a collaborative approach across functions
  • Works with flexibility and focus to manage numerous tasks, under pressure and to tight deadlines
  • Entrepreneurial, responsive and delivery-focused - able to turn around quality work swiftly and get things done
  • Calm under the pressure of tight deadlines
  • Resilient to changing needs and evolving plans
  • Curious - keen to understand the 'bigger picture' and gather information / make connections to stay informed
  • Excellent interpersonal skills - able to forge effective relationships with key stakeholders across the business at all levels
  • Excellent judgement and prioritization
  • Optimizes relationships with suppliers and external agencies drive results
Critical Skills Required (functional/technical)
  • Excellent writer with exceptional interpersonal and communication skills
  • Clear expertise in developing and implementing internal communications strategies to engage employees and manage change
  • Exceptional planning and prioritisation capabilities
  • Strong senior stakeholder management skills
  • Detailed knowledge of all forms of digital communication channels, processes and best practice
  • Defined analytical skills to monitor and improve effectiveness of communications

The application process at Liberty Global includes a background check regarding, but not limited to employment, education, reference checks and may include a criminal background check.

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London, England, London, EC2V, United Kingdom

  • Ad ID:  14799626
  • Ad Type:  Offered
  • Posted on:  30/06/2020, 12:49
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