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CRM Manager - Leatherhead


This is an exciting opportunity for a bright and enthusiastic individual who wishes to develop in a CRM role within a professional business environment. Reporting to the Head of Digital, the CRM Manager is a global role, supporting teams across our UK, US and Asia businesses.


  • Define and deliver a continuous improvement and enhancement program for CRM that meets key business goals
  • Work with sales, marketing and business stakeholders to identify initiatives, define requirements, prioritise, test and deliver on projects
  • Provide first-line support for all CRM related needs and enquiries from business users
  • Liaising with and managing third-party technical support as required
  • Investigate issues, identify solutions and implement or recommend actions as needed
  • Provide training to all CRM users, across all role types and provide an on-boarding program for new staff
  • Directly involved in related projects, including integration with our CMS and front-end websites
  • Marketing automation strategy and data capture strategies via all digital channels
  • Working closely with the Marketing teams on data performance and quality
  • Support the Head of Digital to ensure compliance with relevant data protection regulations globally

Person Specification:

  • Previous experience in a dedicated CRM role, working with Microsoft Dynamics 365
  • Experience managing MS Dynamics 365 projects that meet business objectives
  • An understanding of data legislation and regulations globally an advantage
  • First class communication skills and a methodical problem solver
  • Advanced excel skills are a must
  • Ability to develop and maintain strong working relationships with stakeholders at all levels
  • Experience of 'internal customer service’
  • Excellent time management skills and deadline driven
  • Extremely well organised, able to plan, and execute several diverse projects at once
  • Strong commercial awareness and excellent attention to detail

Additional Information:

  • Based in Leatherhead
  • £35,000 - £40,000
  • 25 days holiday plus bank holidays
  • Private medical care
  • Childcare vouchers
  • Contributory pension
  • Life assurance
  • Monday - Thursday (8am or 9am to 5pm to 6pm)
  • Friday (8am or 9am - 13:30pm or 14:30pm)
  • Free onsite parking

We appreciate the time you took to apply for this vacancy, however due to the high level of applications that we receive, we can only respond to successful candidates. In the meantime, please check out our website to read more about our company and privacy policy.

Optima Recruitment specialists in Permanent & Temporary Recruitment, including; Administration, Secretarial & PA, Accounts & Finance, Graduate Opportunities, Human Resources, Recruitment Consultancy, Sales & Marketing, Customer Service and Legal.

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Leatherhead, England, KT22, United Kingdom

  • Ad ID:  11285648
  • Ad Type:  Offered
  • Posted on:  03/12/2019 12:47
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