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Senior Complaints Investigator/Deputy Complaints and Claims Manager

Description

You can search and apply for roles in the NHS, including posts relating to COVID-19, on NHS Jobs. For the latest advice on COVID-19 visit the coronavirus page on NHS.UK . Senior Complaints Investigator/Deputy Complaints and Claims Manager The successful candidate will support the Assistant Director of Governance on the delivery of a robust integrated governance framework for the Trust that contributes to and supports the governance assurance processes. Support the Complaints & Claims Manager in the day-to-day management of complaints, claims and inquests within the Trust developing appropriate governance systems that ensure statutory and mandatory compliance. We are looking for someone who is personable and who has the ability to adapt and accommodate change. They must be able to self motivate and work as part of a team. You must have excellent communication skills, both verbal and written, and be able to write a complaint response letters and reports to be signed at executive level. This will require a high level of literacy and numeracy and the ability to convey accurately the responses from clinicians to a complainant. These skills will be tested at interview. You will have well developed telephone skills and be able to extract and summarise the essence of a verbal complaint without preconceptions or judgement. The environment is demanding and you must be able to prioritise tasks and taking responsibility for the workload and be able to work to deadlines. You will need to demonstrate e xperience of producing documents using Microsoft computer packages and using internet and email systems. Previous experience in the NHS and/or complaints management would be helpful. Previous applicants need not apply. The Trust has a strong commitment to equality and diversity. We aim to employ a representative workforce that reflects the communities we serve. 'Positive action' initiatives can be used whenever an under-represented group is identified. As our workforce is currently under-represented in bands 6, 7 and 8, we encourage applications from people with black or minority ethnic backgrounds. Working days and or shift patterns will be agreed by the line manager to meet the needs of the service. Dartford and Gravesham NHS Trust is a smoke free organisation. To improve public health, smoking is not permitted anywhere on the hospital site. For advice and support on stop smoking please call 0300 123 1220. Interview date to be confirmed. Our staff are our most valuable asset. We are committed to making staff feel appreciated, supported and included in the Trust’s successes. Our mission is to be an outstanding place to work providing the very best care for our patients and excellent career opportunities for our staff. Everything we do is guided by our core values and behaviours, identified by our staff and embedded throughout the organisation. We have the highest CQC rating of all Acute NHS Trusts in Kent and Medway (Good). The CQC highlighted that managers promoted a positive culture that supported, valued staff and created a sense of common purpose based upon shared values. The Trust is a great place to work, stay, develop a career and enjoy a healthy work life balance. We have made and are delivering on a wide range of commitments to staff; health and wellbeing; equality; diversity and inclusion; access to education and career development. During 2020 we are setting up quality councils, driven by our staff to create a culture of shared governance and quality improvement. We have a strong focus on innovation and improvement. Part of Guy’s and St Thomas’ (GSTT) ‘Healthcare Alliance’ we are introducing new models of care to improve clinical outcomes for patients. Our association with GSTT also gives staff wishing to develop their skills excellent opportunities to work across numerous specialities. As our local population increases, our services and skills are expanding and adapting to meet demand. We are continuously looking at best practice models to enhance and improve the services we offer. The Trust provides services at Darent Valley Hospital and Queen Mary’s Hospital, for a local population of over 500,000 people. If you would like to be part of our innovative and forward thinking team putting patients at the centre of all we do, we invite you to #joinourfamily. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Tier 2 Certificate of Sponsorship Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. To stay safe in your job search we recommend that you visit SAFERjobs (https://www.safer-jobs.com ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

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Bexleyheath, England, London, DA7, United Kingdom

  • Ad ID:  16429862
  • Ad Type:  Offered
  • Posted on:  24/10/2020, 02:55
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