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Telecommunications Provisioning Executive

  • Salary Type: Per Annum
  • Salary: £26,000

Description

Telecommunications Provisioning Executive - Hemel Hempstead Significant training and progression opportunities on offer within a rapidly expanding and well-established business An exciting opportunity for a Provisioning Executive has arisen with a market leading Telecommunication provider in Hemel Hempstead. This position has a key focus on ensuring provisioning stages are followed during product delivery to their clients; whilst maintaining their exceptional level of customer care and service. Our client has plans to double in size over the next three to four years, so it is a fantastic time to join a company at a key stage of growth. The role will allow you to genuinely progress within a rapidly growing business. As the Provisioning Executive you'll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLA's or as required by your line manager. Further responsibilities: - Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner - Produce documentation and reports on performance/timelines of order journeys - Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing - Adhere to our client's quality communications standards - Adhere to our clients Data Protection and Security clauses - Identify recommendations for process change when appropriate - Ensure provisioning conforms to our client's product SLAs Experience required: - Previous experience working within a data services or provisioning role - Exceptional communication skills; both written and oral - A customer service focussed attitude - Analytical and practical problem-solving skills Paying up to £28,000 plus 10% company bonus and numerous benefits (including discounted gym membership, company breakeast, health/dental care etc.).
  • Salary: £26,000
  • Salary Type: Per Annum

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London, England, London, EC2M, United Kingdom

  • Ad ID:  10136661
  • Ad Type:  Offered
  • Posted on:  19/11/2019 17:30
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