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Telecommunications Fibre Engineer

Description

Company Overview Gigaclear is a high growth company delivering fibre-optic broadband to underserved rural communities in England. Started in 2010, the company is expanding rapidly across England. With head offices based in Abingdon, Oxfordshire, and a significant proportion of staff based in the field Gigaclear currently has over 400 employees and is pursuing ambitious growth plans. We have an ambition to make a significant difference to the broadband landscape in rural England and improve our customers lives through the provision of world class broadband services. Network Operations are responsible for service assurance, delivering network up time, managing enterprise and executive customer communications, special projects, and audit works on the network. Purpose of the job The role will be responsible for working with the NOC team to audit the network proactively, capturing non-conformances and remediating where possible or capturing and building a remediation plan for our direct labour team to resolve. The successful candidate will also be responsible for working with our NOC, Networks team, and Chief Engineer’s Office to implement projects works such as expansions or upgrades. The role will also cover testing of new products, tools, and implements, documenting, and providing written reports and other feedback. Finally, the Telecommunication Fibre Engineer’s role will include the provision of bespoke VIP and executive escalation response where more complex solutions are required to resolve an incident or problem. Flexible working hours during the 6am-9pm window. There is an on-call duty requirement. Key Accountability & Responsibilities · Strong transmission professional expertise and diversifying (or looking to) into electrical installation and air conditioning · Assist in the upkeep of the quality of the fibre optic network · Contribute to the development of network quality standards · Auditing of optical networks and civil engineering works · Improving the reliability of the network (analysing and preventing future failures from occurring) · Improving learning and understanding of the network (training and development of skills) · Develop new process, products and methods to reduce costs and maximise profits · Provide support for escalated cases in the field · Assist with the expansion of the network into new areas · On-call duty Knowledge & Skills The successful candidate will have a varied experience of previous fibre optic network builds and have worked in telecoms or related (e.g. utilities) industry for 15 years plus with experience of building and testing fibre networks and writing technical and quality related documents. The successful candidate will be able to demonstrate their skills and abilities for developing quality standards and reducing the failure rates of the network. Essential skills · Development of network standards and quality/workmanship guidance documentation · Good knowledge of fibre optic telecommunications, both theoretical and practical, including splicing, closure build · Knowledge and experience of utilities working practices in the UK, including awareness of Streetworks and safe working practices · Written communication using standard office software (e.g. Microsoft Office, Visio) · Ability to work on their own initiative with little supervision or as part of a team · Electrical skillset beneficial Desirable skills · Experience in delivering training and developing skills within your team · Ability to problem solve and to identify improvements with processes, tooling, and materials · Effective communication skills, able to clearly describe and discuss complex engineering challenges · Prior experience working in field operations roles · Prior experience in management of teams Qualifications & Accreditations · Fibre optic qualifications such as City & Guilds accredited fibre optic splicing courses preferred · Electrical installation, Air conditioning such as City & Guilds accreditation preferred · Clean full UK driving licence · NRSWA Chapter 8 Unit 2 (Signing, Lighting and Guarding), Unit 10 desirable This role comes with a Company van. Our Values Find a way - we will work together to deliver market-leading solutions and provide customer service excellence to our communities Do the right thing - we always base our decisions on what we believe is fair, considerate and in the best interest of our customers and our colleagues Be committed - we are all accountable for our actions and work relentlessly with our many customers to deliver on our promises Keep it simple - we take potentially complex and confusing information and we make it easy for everyone to understand This is not intended to be exhaustive. The post holder will be expected to adopt a flexible attitude to the duties which may be varied (after discussion), subject to the needs of the business and in keeping with the general profile of the role. Gigaclear is not currently engaging with any external recruitment agencies or suppliers for this role. Gigaclear has a preferred supplier list of Agencies / Suppliers with whom T&Cs have been agreed and Gigaclear will only accept CVs from these suppliers for roles we have formally requested they work – this request will come from a member of the HR team. Any speculative CVs submitted without this request will be deemed property of Gigaclear and may be engaged with directly without Gigaclear being liable for any “introduction fee”. This job was originally posted as www.totaljobs.com/job/90879823

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Abingdon, Abingdon, England, Oxfordshire, United Kingdom

  • Ad ID:  16280933
  • Ad Type:  Offered
  • Posted on:  18/10/2020, 02:47
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