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Technical Support Specialist


\n\n Position: Technical Support Specialist  \n\n \n\n Location: Chiswick, London\n\n \n\n About us: \n\n \n\nFor over 30 years, Adam Phones have been creating bespoke, high performance mobile and fixed line connectivity solutions for clients across the globe.\n\n \n\nOur award-winning service is trusted by global organisations that include the BBC and a wealth of international government agencies, with services deployed in some of the most demanding environments in the world. From financial institutions intolerant of downtime to teams operating in difficult locations that include war zones and areas of national disaster, we are trusted to deliver critical, failsafe communications underpinned by fully inclusive technical support. Adam Phones are part of Radius Payment Solutions, a Global Fleet Management company. We are looking for a Technical Support Specialist to assist in the delivery of technical service and support for our Fixed Line and Mobile clients.\n\n \n\n Why choose Radius? \n\n 24th in UK Top Track 100.  Rapidly expanding global company with an entrepreneurial mindset.   Internal talent development programme.  Secondment opportunities to work in our international offices. Innovative, technology driven culture. \n\n What will you be doing as a Technical Support Specialist?  \n\n Field incoming 1st level help desk requests from both clients and staff via telephone, email or in person. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Apply diagnostic utilities to aid in troubleshooting. Communicate with third party service providers to raise issues. Identify and learn appropriate software and hardware used and supported by the company. Test fixes to ensure problem has been adequately resolved. Manage ongoing cases, both external and internal by chasing up providers for updates Clearly communicate solutions and updates to affected users, either via phone, email, or in person.  Perform post-resolution follow-ups to help requests. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. \n\n What skills / experience are we looking for? \n\n Telecoms experience is essential  Qualified to degree level and or relevant qualifications from a recognised body such as Microsoft or Cisco. Experience of providing technical support in a business environment. Excellent written and verbal communication skills. Ability to communicate well in both technical and non-technical terms. A passion for technology and eager to learn and expand upon current skill set.  Self-motivated and the ability to work as part of a team. Positive, flexible attitude to work. \n\n What benefits do we offer? \n\n Work life balance. Excellent training and coaching. Friendly & supportive team working environment. Fantastic opportunities for ongoing development and progression. 25 days holiday plus bank holidays. Group Private Medical Insurance Scheme. Life Insurance, company sick pay and pension. Subsidised Gym Membership. Annual Bonus. Employee Assistance Programme. Fantastic opportunities for ongoing development and progression. Local and online discounts including discounted restaurants, travel, entertainment tickets and Benefit Hub. Employee Assistance Programme. Cycle to work scheme. Service awards. \n\nRadius Payment Solutions has an in-house recruitment team who are dedicated to sourcing candidates directly and as such we do not accept speculative CV's from agencies. We do have a preferred list of suppliers who we ask to support us on roles where necessary. We do not pay agency fees where speculative and unsolicited CV's are submitted to the business, whether that is to hiring managers or to the Recruitment Team. The only way we accept CV's is through our recruitment portal under instruction from the Radius Payment Solutions Recruitment Team.\n\n

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London, England, London, W4, United Kingdom

  • Ad ID:  15880512
  • Ad Type:  Offered
  • Posted on:  25/09/2020, 03:26
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