Cerner’s mission is to relentlessly seek breakthrough innovation that will shape health care of tomorrow. As a Senior Technical Solution Analyst (TSA), in our Support Services team in London, you will play a key role in the troubleshooting and the tasks you perform will help businesses be more efficient and provide a better service to our clients.
Support Services is a team dedicated to ensure the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The Support Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications.
As a Senior Technical Solution Analyst, you will perform complex solution-related service request investigations, incident resolutions, application maintenance and be primarily responsible for providing troubleshooting support. Investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. In this role you will be required to have significant involvement in client communication, working with the Millennium Support Engineers, and IP Development personnel.
This role requires prioritization of work based on severity and urgency balancing client and business needs whilst meeting the KPIs and Service standards. Whilst collaborating among other teams to ensure issues are addressed by the appropriate individuals.
Joining a friendly, multi-cultural team, supporting different solutions and willing to share knowledge across several applications, providing a better service to our clients.
Qualifications Basic Qualifications:
- Bachelor's degree in Computer Information Systems, Computer Science or related field, or equivalent relevant work experience
- At least two years of technical support work experience
- At least one year of customer service work experience
- Experience implementing or supporting multiple and diverse Cerner Millennium solutions
- CCL Knowledge and Experience
- Experience with either SQL, Java or Linux preferable
- Provide on call support on rotation basis
All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.
Relocation Assistance Available No Company Overview Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace. Virtual Eligible No Job Family Group Support City London State/Province London Country United Kingdom
- Career Level: Professional