Senior Hosting Technical Account Manager
The Hosting Technical Account Manager (TAM) serves as the primary point of contact for customer engagement during the production phase of a hosted project. The TAM works directly with customers and internal staff as the resource primarily responsible for overseeing incident and problem resolution, coordinating change management activities, managing escalations, monitoring adherence to customer service level agreements (SLAs), and ensuring service quality standards are maintained for the customer’s hosted solution. The TAM leads collaboration and communication across diverse internal and customer teams to ensure positive business outcomes.
Knowledge, Skills and Abilities