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SEO Senior Service Manager

  • Job Type: Permanent

Description

Senior Service Manager- UK Home Office- Permanent - Croydon - London - Excellent benefits

Senior Service Manager
 

Do you thrive on the challenges of supporting emerging technology and driving new ideas within a large IT estate for a prestigious government department?

Why this role is important

We are currently in the most transformative and progressive era of the Home Office where our digital and technological makeup is constantly developing. This is required as part of a huge expansion in the Home Office's digital capabilities. On a day to day basis the decisions you make have an impact on how the end users in the Home Office are equipped to do their jobs. This means your work is indirectly impacting everyone in the UK.

Job Responsibilities

As the Senior Service Manager, you will join one of our existing Service Management teams which provides services to the Home Office. You will report to a Lead Service Manager within an existing portfolio.

You will act as the integrator and provide two-way communications as necessary between customers and the IT suppliers and represent the user estate on change, incidents etc. You will maintain a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation

We will see that a successful Senior Service Manager holds the following skills and experience:

  • Experience of Service Management and agile methodologies and models
  • Using your understanding of the different communication channels and formats to effectively engage with various audiences, adapting your approach where required
  • Understanding how your current work fits into broader Enterprise Services contexts and strategies so that deeper underlying problems and opportunities can be identified
  • Using commercial agreements to manage suppliers and ensure that we get the most out of the contract in order to deliver value
  • Ensuring actual costs of running a service are within budget, highlighting any financial risk due to overspend or opportunities due to underspend
  • Managing suppliers to SLAs where they are in place

Desirable candidates will have:

  • ITIL qualifications
  • working in a SIAM model
  • working in an Agile project delivery environment
  • driving continual service improvements through the measurement and challenge of services and processes, tools and capability
  • working independently and being self-motivated and organised
  • leading and directing teams to enable the day-to-day delivery of products/services
  • understanding of Lean, Agile and DevOps principles within a Product-centric delivery model

What's on offer

As an employer of choice, the Home Office offers an extensive benefits package including:

  • A competitive salary package consisting of:

London £40,644 - £45,914*

*Candidates that provide an exceptional demonstration of the necessary skills and experience may be subject to receiving a Recruitment & Retention Allowance of up to £6,250

  • 25 days annual leave (rising to 30 after 10 year's service in the Home Office) plus 1 additional day for the Queen's Birthday and 8 bank holidays
  • Excellent pension scheme
  • An extensive training and development plan for this role
  • Flexible working to support a healthy work life balance

Please note, this applications would be an expression of interest, a formal application will need to be made via civil service jobs. Further instructions will be provided.

Hays Specialist Recruitment has been appointed as the recruitment partner for the Home Office. For all enquiries, please contact the Hays Home Office team or via the mailbox

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

  • Job Type: Permanent

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South Croydon, England, CR2, United Kingdom

  • Ad ID:  15796684
  • Ad Type:  Offered
  • Posted on:  21/09/2020, 02:54
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