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Product Executive

Description

We are always on the lookout for talented people For us. working at The Institute of Customer Service is more than just a job. If you join us, you’ll be an important part of a values-driven organisation working to make an impact on organisations, individuals and the economic well-being of the UK. Our Values Our clear vision, talented people and shared values combine to make this a great place to work. We will help you take your career to the next level whilst working with some of the top organisations in the UK. We are committed to your professional development, and you have a real opportunity to make a real impact to the economic and organisational wellbeing of the UK whilst you work with a range of FTSE organisations. Job Title: Product ExecutiveLocation: London (temporary remote working) Responsible to: Head of ProductPerm/Temp: PermanentHours: 9am-5pm Mon-FriSalary: £28,000 – £30,000 Who we are…We are an independent membership body, with a diverse range of members across all sectors and industries. Our vision is to see a world where excellent customer service has a positive and sustained impact on individuals, organisations and the economic performance of UK Plc. Why work for us?You’ll be joining us at an exciting time when the work that we do is more important than ever. We know where we want to go and how to get there, and you can play a key part in achieving our vision. We care deeply about our people and are committed to investing in personal development and creating an environment for employees to make a real difference to our members. The opportunity for youAn opportunity has become available within our Marketing & Communications Team for a Product Executive. Purpose of role To help manage the development, life-cycle management and delivery of new and in-life products and services through the value proposition. To manage the end-to-end delivery of our benchmarking survey products working with our members, key suppliers and Client Relationship Directors to ensure they are delivered successfully to requirements. To help develop, deliver and review The Institute’s accreditation, standards and quality frameworks for new and existing products and services. Support end-to end delivery of our new and in-life product portfolio and develop to deliver improvements in how they are delivered. To support the Marketing & Communications Team with a range of activities relating to product marketing and internal communications relating to products and services. What we are looking for: Knowledge: An awareness of product management and product marketing techniques, including product launch, development, marketing automation & driving product engagement. Planning and implementation of effective product launches on time and within budget A good working knowledge of product management Excellent communication skills in English to produce concise and impactful marketing copy and internal communications (verbal and written) Excellent attention to detail to maintain product and standards documentation Highly organised Ability to analyse and interpret data to provide tangible outputs Able to manage changing requirements as well as multiple overlapping projects at one time Delivers to time and budget in line with project management principles Strong commercial acumen IT skills: skilled in use of hubspot or similar digital marketing platforms, basic Adobe CC, SQL and HTML skills an advantage Microsoft competency levels: Advanced Word, PowerPoint and Excel Attitudes (essential): Lives The Institute’s values High integrity Proactive and solution-oriented Experience (essential) At least 3 years’ experience in a Marketing B2B or B2C environment, with at least 2 years’ Product experience Briefing and managing suppliers Education and Professional Qualifications (essential) Educated to degree level or above Minimum GCSE at C or above (or equivalent) in English and Maths Note: Occasional evening work and travel to other locations will be necessary for business reasons Benefits: We offer a competitive salary and benefits package and investment in your personal development. You will have the opportunity to improve customer experiences for our member organisations, resulting in a sustained improvement on the performance of the UK. If you would like to join us, please fill out the form below and attached your CV and a Cover Letter and we will be in touch. First Name * Last name * Email * Phone * Applying for the role of: * Upload CV * Message (optional) We will contact you only in response to your specific query unless you indicate you are happy to receive other communications from us by ticking below. I agree to receive other communications from ICS I agree to allow ICS to store and process my personal data. * You can unsubscribe from our communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

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London, England, London, SW1V, United Kingdom

  • Ad ID:  17384584
  • Ad Type:  Offered
  • Posted on:  29/11/2020, 05:19

The Institute Of Customer Service

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