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Service Desk Manager

  • Job Type: Permanent
  • Salary Type: Per Annum
  • Salary: £40,000

Description

A new and exciting opportunity for a Service Desk Manager with a big focus on Customer Success. Our client in Marlow are a successful AWS consultancy, arm of bite tech services. This is a great opportunity for someone wanting to learn more about AWS and getting that exposure of which they don't already have. You will be reporting to the Operations Director and managing a team of 4-5 people.

The office is based in Marlow and/ or Liverpool Street, London. You will be required to visit the office 1-3 times per week.

Role & Responsibilities

  • Responsible for managing the service desk function ensuring customers are being managed to the highest level
  • Responsible for the entire customer base and ensuring we are onboarding customers to the highest customer service standards and maintaining that customer service focus.
  • Responsible for building the reports with the technical teams to carry out service management reviews and following the continuous improvement methodology set out in ITIL.

    Skills & Qualifications

    • At least 5 years' experience managing service/ desk customer success experience
    • Very outgoing, personable and confident to demonstrate to address customer issues, escalate problems to resolution.
    • Highly organised and able to act independently to carry out the tasks.

      Benefits

      • Bonus
      • Share options
      • Training and exposure to AWS

        If you're interested in the position, please contact [email protected]

  • Salary: £40,000
  • Salary Type: Per Annum
  • Job Type: Permanent

Get directions

Marlow, Marlow, England, Buckinghamshire, SL7, United Kingdom

  • Ad ID:  15563211
  • Ad Type:  Offered
  • Posted on:  04/09/2020, 02:46
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