A new and exciting opportunity for a Service Desk Manager with a big focus on Customer Success. Our client in Marlow are a successful AWS consultancy, arm of bite tech services. This is a great opportunity for someone wanting to learn more about AWS and getting that exposure of which they don't already have. You will be reporting to the Operations Director and managing a team of 4-5 people.
The office is based in Marlow and/or Liverpool Street, London. You will be required to visit the office 1-3 times per week.
Role & Responsibilities
Responsible for managing the service desk function ensuring customers are being managed to the highest level
Responsible for the entire customer base and ensuring we are onboarding customers to the highest customer service standards and maintaining that customer service focus.
Responsible for building the reports with the technical teams to carry out service management reviews and following the continuous improvement methodology set out in ITIL.
Skills & Qualifications
At least 5 years' experience managing service/desk customer success experience
Very outgoing, personable and confident to demonstrate to address customer issues, escalate problems to resolution.
Highly organised and able to act independently to carry out the tasks.