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Service Desk Manager

  • Salary Type: Per Annum
  • Salary: £56,538


A new and exciting opportunity for a Service Desk Manager with a big focus on Customer Success. Our client in Marlow are a successful AWS consultancy, arm of bite tech services. This is a great opportunity for someone wanting to learn more about AWS and getting that exposure of which they don't already have. You will be reporting to the Operations Director and managing a team of 4-5 people.

The office is based in Marlow and/or Liverpool Street, London. You will be required to visit the office 1-3 times per week.

Role & Responsibilities

  • Responsible for managing the service desk function ensuring customers are being managed to the highest level
  • Responsible for the entire customer base and ensuring we are onboarding customers to the highest customer service standards and maintaining that customer service focus.
  • Responsible for building the reports with the technical teams to carry out service management reviews and following the continuous improvement methodology set out in ITIL.

Skills & Qualifications

  • At least 5 years' experience managing service/desk customer success experience
  • Very outgoing, personable and confident to demonstrate to address customer issues, escalate problems to resolution.
  • Highly organised and able to act independently to carry out the tasks.


  • Bonus
  • Share options
  • Training and exposure to AWS

If you're interested in the position, please contact [email protected]

Job Summary
  • Location: Marlow, England
  • Salary: Up to £40000 per annum + Bonus, Share Options, AWS Training
  • Technology: Microsoft Jobs
  • Job Type: Permanent
  • Date Posted: 11th Aug, 2020
  • Reference: JFISD
  • Salary: £56,538
  • Salary Type: Per Annum

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Marlow, Marlow, England, Buckinghamshire, SL7, United Kingdom

  • Ad ID:  15279775
  • Ad Type:  Offered
  • Posted on:  15/08/2020, 02:50
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