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IT Support Analyst

  • Job Type: Permanent
  • Salary Type: Per Annum


IT Support Technician

We are currently looking for an experienced IT support technician for a UK leading IT/Print Managed Service provider based in Essex.

Duties and Responsibilities

* Answer calls into the service desk

* Provision of 1st and 2nd line IT support

* Diagnose and resolve technical issues for a wide range of devices / networks

* Provide support for PC and occasionally MAC

* Support and maintain servers

* Administration of cloud based services

* Monitoring, data analysis, production of service desk reports

* Network management, to include response and reporting of alerts

* Backup management, to include response and reporting of alerts

* Procurement of goods and services for internal use and on behalf of clients

* Complete tasks within both internal and client KPI’s and SLA’s

Essential Experience

* Must have between 2-3 years’ experience of working in an IT support capacity

* Network administration and troubleshooting experience

* Working with telephony, mobile and VoIP system architecture

* Ability to work proactively as well as reactively

* Ability to work on multiple tasks concurrently

* Proactive communication around all tasks

* Ability to assimilate and take on board information and new ideas quickly and efficiently

* Actively pursue learning of new and emerging technologies

Desirable Experience

* Microsoft Server (Apply online only), extensive knowledge of Active Directory, DNS, DHCP, VMWare, Hyper-V

* Networking concepts, firewall configuration, WatchGuard and PfSense

* Office 365 and SharePoint Administration

* Experience of Azure server and virtual networks

* Backup & Disaster Recovery concepts

* VoIP & SIP

If you are interested in the above opportunity please send your CV and covering letter for consideration
  • Minimum Salary: £18,000
  • Maximum Salary : £23,000
  • Salary Type: Per Annum
  • Job Type: Permanent

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Gascoigne Road, Barking, England, London, IG11, United Kingdom

  • Ad ID:  1913686
  • Ad Type:  Offered
  • Posted on:  18/07/2019 02:56

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