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Welfare Benefits Officer - Community Care Contributions Team

  • Salary Type: Per Annum
  • Salary: £21,090


Recruiter Dudley Metropolitan Borough Council Location Brierley Hill Health and Social Care Centre, Venture Way, Brierley Hill, DY5 1RU Salary £27630 to £30206 per annum Posted 03 Sep 2020 Closes 10 Sep 2020 Job Ref Dudley000005525 Sector Local Councils Job Type Social care Contract Type Full time permanent Working Pattern Standard Hours Full-Time Site Internal/Redeployment, Internal,

As part of Dudley's Welfare Rights Service, Welfare Benefits Officers (WBOs) have a major part to play to ensure vulnerable customers receiving non-residential care and support have their income maximised to enable them to live fulfilled and independent lives within their own homes.

In addition, WBOs calculate the contribution customers may be required to pay towards the cost of their care and support.

Within an established team, where the majority of WBOs have been in post since the early 2000s, we are looking for 2 new faces to join us. These are new posts which will help us to continue to provide an excellent service to our customers.

This is an exciting time as we are migrating onto a new administrative system which will assist us to continue to improve efficiency

Hours: 37 per week

Salary: Grade 8 (Subject to Pay Award)

Location: Brierley Hill Health and Social Care Centre

This is an exciting opportunity to work with customers accessing Adult Social Care services, maximising income through assisting with relevant benefits claims, and undertaking financial assessments to determine customer contributions for services received.

As part of an established team, these roles involve working closely with customers, by telephone, home visit and Email, liaising with Social Care colleagues, DWP and other benefit delivery organisations.

You will:

- have substantial recent experience of advising claimants of their entitlement to the range of Social Security benefits and representing claimants before Social Security appellate bodies.

- be able to work with limited supervision and cope with pressure

- be self-motivated & committed to the rights of claimants

This post is subject to the DBS checking process - enhanced check.

For further information please contact Gayna Phelps on 01384 815948 or via Email: [email protected]

NB. We reserve the right to close vacancies prior to the advertised date if a large number of applications are received.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [email protected]
If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance;  WM Jobs If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via [email protected]

The Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at

The council has a contractual 3 days mandatory unpaid leave which, for the majority of services, are fixed at the Christmas period.  This represents a pay deduction of 1.15% in return for which employees are afforded three days unpaid leave (pro-rata for part time staff).


Supporting documents
  • Salary: £21,090
  • Salary Type: Per Annum

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Brierley Hill, England, West Midlands, DY5, United Kingdom

  • Ad ID:  15795337
  • Ad Type:  Offered
  • Posted on:  21/09/2020, 02:52

Dudley Metropolitan Borough Council

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