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Employee Relations Service Manager

  • Job Type: Contract
  • Salary Type: Daily


Job Title - Employee Relations Service Manager

Location - Milton Keynes

Rates - £283.88 - PAYE or £325.13 Ltd/Umbrella

In Scope of IR35

My client is looking for an enthusiastic Employee Relations Service Manager to join their busy team based in Milton Keynes for a period of 6 months. As the Employee Relations Service Manager you will manage the contractual performance and business relationship on behalf of Network Rail with our internal and external third party service providers to optimise the efficiency, effectiveness and economy of the service and relationship described by the contract. In particular, HRSS and employee relations service providers. To provide an Employee Relations service for escalated and complex cases through a team of Employee Relations Advisers.

What you will do:

  • Transition for the ER System Intervention to act as an additional escalation point for the Regions and Routes to obtain help and advice on their handoff cases where they have become accountable for making strategy recommendations and may be facing unions in employment meetings for the first time
  • To support the existing ERSM availability to support covid to take case escalations of an ER nature from HR Direct which are rapidly increasing due to the full restart of ER cases since the lift of the Emergency Working Principles
  • To Support the functional management of the ERAs reporting to the ERSM in terms of case management and workload. (ERA has just returned from one years maternity leave)
  • To support the development of ER skills in the graduate rotation to assist with workloads longer term
  • To support and oversee the response to ETs/ACAS requests, FOI requests and operational requests such as HR Direct access and feedback loops between NR and HR Direct
  • To assist the policy manager in preparations for background letters, forms and guides to be updated in time for the policy relaunches expected

Your experience will include:


  • Experience of managing a third party contract for the provision of services and associated relationship management responsibility.
  • Experience of monitoring, measuring and reporting quality measures and performance metrics.
  • Strong technical employment law skills
  • Strong commercial acumen and awareness.
  • Passionate about customer service with ability to articulate previous achievements through business deliverables.
  • Proven stakeholder and relationship management skills.
  • Excellent communication skills
  • Team management experience
  • MCIPD qualification or relevant HR experience.


  • Experience of establishing and monitoring contractual terms, obligations and potential risks.
  • Understanding of project management principles and experience of managing projects to successful conclusion.

What you'll get in return

Network Rail (powered by Capita), understand what it is like to work as a contractor and do everything they can to make it a simple process for you - this includes a dedicated Onboarding and extension teams and access to a web based timesheet portal giving you an ability to access and submit your timesheets wherever you are.

About our client - Network Rail

Network Rail is at the operational centre of the railway and playing a key role in a rapidly evolving industry. We are responsible for rebuilding Britain's railway infrastructure and are managing some of the biggest and most complex engineering programmes in Europe. Over the next five years we will be spending around £23 billion to maintain and upgrade every aspect of an infrastructure that comprises 21,000 miles of track, 2,500 stations, 9,000 level crossings, 40,000 bridges and tunnels, and signalling and power for the movement of 25,000 trains every day.

What we hope you will do next

Help us find out more about you by completing our short application process - Click apply now. You will then be directed to a Capita owned microsite that will assist you with your application. Once completed you will then be contacted by the relevant recruiter.

Our client welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or another irrelevant factor. We will interview all disabled applicants who meet the essential criteria.

  • Minimum Salary: £283.88
  • Maximum Salary : £325.13
  • Salary Type: Daily
  • Job Type: Contract

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Milton Keynes, England, Milton Keynes, MK9, United Kingdom

  • Ad ID:  15626239
  • Ad Type:  Offered
  • Posted on:  09/09/2020, 02:52
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