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Head of Sales Operations

  • Job Type: Permanent


About Unmind

Unmind is a workplace mental health platform. We empower organisations and employees to measurably improve their mental health. We do this by providing clinically-backed assessments, tools, training, and signposting that anyone within an organisation can use to proactively improve their mental wellbeing. Our digital platform is beautifully designed, non-stigmatising and globally scalable – helping to create healthier, happier, more human organisations around the world.

We believe that everyone has the right to a healthy mind – because we all have mental health, all of the time – and we’re striving to create a world where mental health is universally understood, nurtured, and celebrated.

The Role – Head of Sales Operations

The Head of Sales Operations will work across the Sales and Marketing team to ensure excellence and efficiency in all of our internal operations, and enabling us to make data-informed decisions that will ultimately support our growth. The scope of this role includes ownership of; sales and marketing processes, business insights, and managing the existing technology infrastructure & tools, as well as identifying and onboarding appropriate new technology platforms. This is the first hire in this new department and we’re looking for an individual to build out a team to support the next phase of our growth.

This role requires exceptional analytical, project management, and leadership skills, with the ability to focus and prioritise the most critical tasks to drive the business forward. The Unmind team is scaling, which means that sometimes our roles can be incredibly varied. However, some of the core parts of the Sales Operations role will be to:

  • Take ownership of the Sales and Marketing data strategy including analytics gathering and reporting.
  • Support management by recognising past trends and support in the forecasting of future targets.
  • Conceptualise and own the Sales and Marketing tech-stack including all infrastructure and supporting tools.
  • Proactively uncover and drive continuous improvements in operational processes and practices across the commercial team.
  • Develop data-informed business cases which drive initiatives that are tied to our commercial strategy.
  • Work with the wider Sales team to outline and define relevant sales territories, as well as providing the right training and sales enablement for new hires and existing team members.

Skills and Experience

We firmly believe that no-one is the finished article and that there should be learning in every role you do. So some of the role will be learning as you go, and we hope that’s exactly what you are looking for. However, some experience in the following is important for the role:


  • 5 years of experience in commercial / sales / marketing operations, with significant experience in the B2B software industry.
  • Track record of successfully deploying sales, marketing and analytics technology.
  • Proven experience working with individual contributors, management and leadership.
  • Articulate and direct communicator, both verbal and written– with the confidence to challenge the status quo.
  • Financial acumen including resource planning, budget management experience and operating plan development.


  • Experience in a start-up as well as a large corporate.
  • Experience of building a commercial operations team.
  • Passion for mental health, tech-for-good, and generally improving people’s lives.

The Opportunity

You will be joining an exceptionally talented core team who – in the last three years – have secured incredible investors, partners, clients and advocates. Our future success(es) will rely on the continuation of that momentum – of which our ability to enhance (and leverage) Unmind’s market presence will be paramount. If done right, then the opportunity for this individual (and Unmind generally) is vast, compounded and – perhaps most importantly – will genuinely improve people’s lives.

You will receive a competitive salary, incentive plan, bi-annual reviews with a focus on future development, personal development and wellness budgets, access to the Unmind platform, working from home days and lots of other office and social perks to make working with Unmind fun and fulfilling.


  • Pick your own tech
  • Regular social company gatherings
  • Optional team walks, runs, yoga and mindfulness sessions
  • Wellbeing and training budgets to use at your discretion
  • Office perks (free on-site gym, rooftop bar, wellbeing events)
  • Pension and generous holiday policy
  • Dog-friendly workplace
  • Job Type: Permanent

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London, England, London, EC2V, United Kingdom

  • Ad ID:  15692564
  • Ad Type:  Offered
  • Posted on:  12/09/2020, 02:59
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