Job Details \n \n Job title: Multi-Site Police Contact Enquiry Officer HC42579Location: Southampton Central Police StationSalary: Scale 5, £23,235 - £25,380 per annum plus weekend enhancement and 12.5% shift allowanceHours: 37 hours per weekContract: Permanent\n \n Closing date: Sunday 4th October 2020 at 23:59 hours\n \nAre you interested in making a difference to the diverse communities of Hampshire and the Isle of Wight?• Do you believe you have the people skills to deliver an excellent service?• Can you accurately assess risk to help us tackle crime and offending?• Are you passionate about identifying and helping to protect the vulnerable?If so an exciting opportunity has arisen in Hampshire Constabulary's Police Front Counters. We are looking to fill a vacancy at Southampton Central police station of 37 hours a week, working a shift pattern covering the hours of Monday to Sunday 0700-2100 including some bank holidays. . It is important to note that this is a multi-site position and applicants should pay particular attention to the information in the proceeding sections regarding having the ability to work at any station within Hampshire and the Isle of Wight.\n \nPolice front counter staff are the first point of contact for the public visiting a police station. A typical day may include receiving enquiries and recording intelligence or crime reports from the public. Managing expectations of victims and offenders, offering support and reassurance to vulnerable people or reasoning with and calming emotional, angry or aggressive visitors. You will be looking after victims and witnesses and be trained to provide first aid in emergencies. You will be required to check and record details in police IT systems and communicate with police officers and staff from other departments within the force. Other legislative requirements in day to day work include engaging with and documenting notifications from registered sex offenders and receiving and documenting bail signees.You will help make a difference in our communities. To do this you will need good people skills with the ability to remain calm and think logically in challenging situations. You need to be assertive, have good communication and negotiation skills with an ability to deal with aggressive behaviour. You must have the ability to be sensitive and understanding to the needs of an emotional victim and have an appreciation of confidentiality and diversity. You must have problem solving and decision making skills and be effective at planning and organizing. You will need to work well in a team and have good computer skills.\n \nHampshire Constabulary are committed to reflecting the community that we serve. We are particularly keen to attract candidates with spoken fluency in languages that aren't English or from a Black, Asian, Nepali, Eastern European or Gypsy, Roma Traveller community. If you identify as part of this community and you would like additional support throughout your recruitment process please e-mail [email protected]
training will be provided to successful candidates.\n \nKey accountabilities include, but are not limited to:\n \n1. To receive and critically assess enquiries, crime reports and intelligence from the general public, police and other agencies.2. To identify the appropriate action to resolve at first point of contact whenever possible or to determine the appropriate agency, deployment grading and priority of enquiries that cannot be resolved at the Front Counter.3. To clearly and accurately record relevant information into an extensive range of computer systems for a variety of intended audiences including other police departments and external agencies.4. To interrogate and analyse a broad range of information systems in order to asses risk and gather relevant supporting data to provide the best and safest resolution to the enquiry/request.5. To give advice and take appropriate action, being accountable for getting it right first time and managing the reporting person's expectations regarding the service that can be provided.6. To maintain station security and conduct identification checks of visitors.7. To ensure appropriate handling and storage of property8. To receive and document registered sex offender notifications as detailed in the Sexual Offences Act 2003.9. To review documentation regarding the seizure and release of vehicles under section 165 of the road traffic act.10. To manage appointments for fingerprint requests from the public. To be trained to obtain and provide fingerprints to certain organisations.11. To handle documentation regarding Foreign National Registration or changes that require re-registration of overseas visitors studying or living in the UK.\n \nFor more information about the role, please click here.\n \nTo be flexible and available to act as first point of contact, when on a rostered working day, to provide cover at any front counter location in Hampshire and the Isle of Wight.The role holder may be required to visit and work at various locations within Hampshire and the Isle of Wight, and must hold a current manual drivers licence and be prepared to take and pass a Force driving course if required.There is a requirement to wear a uniform (supplied) at all times whilst on duty.\n \n Essential Qualifications \n \nEducated to QCF Level 2 (inc English Language) OR work experience deemed to have brought the postholder to a comparable level.To have proven Microsoft Office skills.\n \n Essential Experience \n \nConsiderable experience working in a busy environment involving: Evidence of having been able to provide efficient and effective customer care in frequent face to face customer contacts, including the ability to handle confidential, difficult, contentious and/or sensitive matters. Clerical experience, including creating and handling a high volume of varied documentation under pressure - electronic and paper- based. Experience in working unsupervised. \n \n Competencies and Personal Qualities \n \nWe are Emotionally Aware Level 1We Analyse Critically Level 1We are collaborative Level 1We Deliver, Support and Inspire Level 1We are Innovative and Open Minded Level 1 We Take Ownership Level 1Transparency\n \nFor guidance in completing our application form, please click here.\n \n Contact details for an informal discussion \n \nPlease contact the Recruitment Team on 01962 846438 or [email protected]
Please note that the best way to contact us is via email.\n \nPlease note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.\n \nHampshire Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.\n \nThe Equality Act 2010 allows us to promote equality within Hampshire Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: [email protected]
\n \nThe Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.