ICT Business Support Analyst
Salary Band D, £21,589 - £24,799 per annum.
Fixed-term 18-month contract.
Based at the Council Offices in Coalville, this is an exciting opportunity for somebody to join the Council and work on our busy ICT Service desk. Our ICT Business Support Analysts provide support covering a wide range of office and local government software applications and a broad range of the latest ICT technologies, hardware and cloud based applications
The successful candidate will be providing first and second line IT support to our user base across the Council including users working remotely. You will need to have excellent customer service skills and have studied ICT or have been part of an ICT team or supported an ICT project for at least 2 years. Additionally you need a good knowledge of Microsoft Office 365 support and administration.
You will need to have excellent verbal communication skills to support your customer care skills and as well as being able to work independently you also need to be a good team player, communicating well with your colleagues and others within the team.
The Council is continuing to invest in the latest digital technologies to support the delivery of high-quality services to customers through a range of delivery channels. You can find out more about joining the Council’s progressive and dynamic ICT Team on our website or by emailing Ivan Arkinstall, ICT Service Support Manager at [email protected]
Applications must be made using the on-line application process.
Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.
We welcome applications from all sections of the community.
Closing Date: Monday 6th July 2020
Coalville, England, Leicestershire, LE67 3FJ, United Kingdom