Hillingdon Council: Putting our Residents first.
About the role
This is an exciting time to join the Welfare Reform & Tenancy Support Team.
The team has been successfully delivering support interventions and has made a proven and significant contribution to the tenancy sustainment objective across a range of tenures in Hillingdon. Moving forward the team is focussing on the challenges, risks and opportunities which Welfare Reform and Universal Credit bring.
The team work closely with other teams across the Council and with an established network of external partners and stakeholders to ensure that residents are well prepared and supported to manage the most significant changes in welfare benefits for a generation.
The successful applicant will work in a small Team of Welfare Reform & Tenancy Support Officers, who support Hillingdon residents who may be experiencing difficulty in sustaining their tenancy and require advice and support to avoid court action and possible homelessness. The team provide advice and information on welfare benefits, managing debt and housing alongside practical approaches to independent living.
You will have a 'can do' attitude with experience of effectively managing a caseload of clients with a range of underlying vulnerabilities including mental health issues and drug/alcohol dependency. The ability to build positive working relationships with both clients and key stakeholders is essential along with a proven ability to engage with 'harder to reach' residents. You will have a proven ability to identify and effectively respond to the range of risk factors that might impact a person's ability to sustain their tenancy and build financial independence. You will be undertaking work on a one-to-one basis providing short and longer term interventions. You will act as an agent of change; through the delivery of a flexible, responsive and collaborative support service where you can act in a timely manner to prevent high cost crisis intervention and homelessness.
What we offer
We offer a range of Company benefits. These vary according to the business area and role but may include:
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.
London, England, London, SE11, United Kingdom