IT Hardware Field Support Engineer
Description✓Morson Talent are currently looking to recruit a IT Field Support Engineer based in Ashford, Kent to cover the South East region
✓This is a permanent position.
✓Key Purpose:
✓Morson Technical Services is seeking a skilled and motivated Field Service Engineer to join our dynamic team
✓Working for a Government Department, within a security focussed environment, we are committed to delivering exceptional service to our customers
✓If you have a passion for technical problem solving, enjoy working directly with customers and stakeholders, possess a strong knowledge electrical problem solving and repair ability, we want to hear from you.
✓The Role:
✓Perform repairs, component replacements, and troubleshoot malfunctions to restore product functionality.
✓Comfortable undertaking hardware installation including electrical connectivity - copper & fibre.
✓Provide excellent customer, support, offering technical assistance and resolving infrastructure power system faults in a timely and professional manner in line with defined SLAs.
✓Maintain accurate service records, documentation, and reports.
✓Collaborate with cross functional teams to improve product quality, reliability, and customer satisfaction.
✓Working in in an outdoor environment in all weathers, following safe working processes and procedures.
✓Working in an on-call shift pattern in rotation with the team within your region.
✓You will:
✓Have proven experience in a Field Service environment.
✓Have the ability to read & follow detailed technical documentation encompassing ICT/ Electrical/ Mechanical systems to assist in isolating and rectifying faults to root cause component/assembly.
✓Have a strong electronic repair trouble shooting and problem-solving methodology.
✓Good Knowledge of electrical and infrastructure systems.
✓Ability to work independently and travel to customer sites.
✓A thorough understanding of all H&S aspects & procedures – RAMS etc
✓Exceptional customer service and interpersonal skills.
✓Proficient in using instrumentation equipment and application software related to the field activities, including Power Ups, UPSs, Cisco, Fibre knowledge, Imagery Systems/Cameras and
✓Knowledge of Traffic Management Systems an advantage but not essential.
✓Strong verbal and written communication skills.
✓Valid driver’s licence.
✓Ability to work at height.
✓INDTNMI02 Show more →
✓This is a permanent position.
✓Key Purpose:
✓Morson Technical Services is seeking a skilled and motivated Field Service Engineer to join our dynamic team
✓Working for a Government Department, within a security focussed environment, we are committed to delivering exceptional service to our customers
✓If you have a passion for technical problem solving, enjoy working directly with customers and stakeholders, possess a strong knowledge electrical problem solving and repair ability, we want to hear from you.
✓The Role:
✓Perform repairs, component replacements, and troubleshoot malfunctions to restore product functionality.
✓Comfortable undertaking hardware installation including electrical connectivity - copper & fibre.
✓Provide excellent customer, support, offering technical assistance and resolving infrastructure power system faults in a timely and professional manner in line with defined SLAs.
✓Maintain accurate service records, documentation, and reports.
✓Collaborate with cross functional teams to improve product quality, reliability, and customer satisfaction.
✓Working in in an outdoor environment in all weathers, following safe working processes and procedures.
✓Working in an on-call shift pattern in rotation with the team within your region.
✓You will:
✓Have proven experience in a Field Service environment.
✓Have the ability to read & follow detailed technical documentation encompassing ICT/ Electrical/ Mechanical systems to assist in isolating and rectifying faults to root cause component/assembly.
✓Have a strong electronic repair trouble shooting and problem-solving methodology.
✓Good Knowledge of electrical and infrastructure systems.
✓Ability to work independently and travel to customer sites.
✓A thorough understanding of all H&S aspects & procedures – RAMS etc
✓Exceptional customer service and interpersonal skills.
✓Proficient in using instrumentation equipment and application software related to the field activities, including Power Ups, UPSs, Cisco, Fibre knowledge, Imagery Systems/Cameras and
✓Knowledge of Traffic Management Systems an advantage but not essential.
✓Strong verbal and written communication skills.
✓Valid driver’s licence.
✓Ability to work at height.
✓INDTNMI02 Show more →