2nd Line Support Engineer - Electrical Manufacturing
Description✓Our client is looking to hire a 2nd Line Support Engineer - Electrical Manufacturing, to support team growth for their offices based in Blackburn
✓This role is excellent for an IT professional focussed on delivering high quality customer service.
✓Client Details
✓Our client is looking to hire a 2nd Line Support Engineer - Electrical Manufacturing, to support team growth for their offices based in Blackburn
✓This role is excellent for an IT professional focussed on delivering high quality customer service.
✓Description
✓Working with the IT Support team and reporting to the IT Manager, you will be responsible for:
✓Logging Tickets on the ticketing system
✓Working on ticket Inc
✓initial contact, 1st line investigation and resolution of issue
✓Escalation of tickets to 3rd line
✓Monitoring of shared support box, Inc
✓Replying, logging, general housekeeping
✓Passing tickets to Software/Hardware where required
✓Software Testing/Bug Identification
✓General IT maintenance 1st and 2nd line
✓Updating/maintaining IT incident reports
✓Working to Cyber Security standardsProfile
✓The 2nd Line Support Engineer - Electrical Manufacturing will have:
✓IT Skills Required:
✓Windows, Active directory, Office365 administration, Debian based Linux, Networking, Basic knowledge of SQL, Android setup and support, Hardware setup and support
✓Microsoft 365, VNC, RDP, TeamViewer, Splashtop, FTP, SFTP, SSH
✓SQL, Firebird & Flamerobin
✓Soft Skills:
✓Ability to approach problems logically
✓Customer oriented, with the ability to adapt/ respond to different types of characters
✓The ability to work independently and as part of a team
✓Action-oriented and self-disciplined
✓Excellent problem-solving skills
✓Ability to adapt and be flexible depending on work demands
✓Ability to effectively prioritize work time to ensure productivity
✓Ability to determine customer needs and provide appropriate solutions
✓Good comprehension skills- ability to clearly understand and state the issues customers present
✓Good composition skills- ability to compose a grammatically correct and accurate written response
✓Ability to communicate effectively with stakeholdersJob Offer
✓The successful 2nd Line Support Engineer - Electrical Manufacturing will have access to training and development opportunities, salary paying £20,000-£22,000 plus benefits working in the electronics manufacturing sector including:
✓26 days annual leave [+Bank holidays]
✓Pension scheme
✓Life insurance
✓Free parking on-site Show more →
✓This role is excellent for an IT professional focussed on delivering high quality customer service.
✓Client Details
✓Our client is looking to hire a 2nd Line Support Engineer - Electrical Manufacturing, to support team growth for their offices based in Blackburn
✓This role is excellent for an IT professional focussed on delivering high quality customer service.
✓Description
✓Working with the IT Support team and reporting to the IT Manager, you will be responsible for:
✓Logging Tickets on the ticketing system
✓Working on ticket Inc
✓initial contact, 1st line investigation and resolution of issue
✓Escalation of tickets to 3rd line
✓Monitoring of shared support box, Inc
✓Replying, logging, general housekeeping
✓Passing tickets to Software/Hardware where required
✓Software Testing/Bug Identification
✓General IT maintenance 1st and 2nd line
✓Updating/maintaining IT incident reports
✓Working to Cyber Security standardsProfile
✓The 2nd Line Support Engineer - Electrical Manufacturing will have:
✓IT Skills Required:
✓Windows, Active directory, Office365 administration, Debian based Linux, Networking, Basic knowledge of SQL, Android setup and support, Hardware setup and support
✓Microsoft 365, VNC, RDP, TeamViewer, Splashtop, FTP, SFTP, SSH
✓SQL, Firebird & Flamerobin
✓Soft Skills:
✓Ability to approach problems logically
✓Customer oriented, with the ability to adapt/ respond to different types of characters
✓The ability to work independently and as part of a team
✓Action-oriented and self-disciplined
✓Excellent problem-solving skills
✓Ability to adapt and be flexible depending on work demands
✓Ability to effectively prioritize work time to ensure productivity
✓Ability to determine customer needs and provide appropriate solutions
✓Good comprehension skills- ability to clearly understand and state the issues customers present
✓Good composition skills- ability to compose a grammatically correct and accurate written response
✓Ability to communicate effectively with stakeholdersJob Offer
✓The successful 2nd Line Support Engineer - Electrical Manufacturing will have access to training and development opportunities, salary paying £20,000-£22,000 plus benefits working in the electronics manufacturing sector including:
✓26 days annual leave [+Bank holidays]
✓Pension scheme
✓Life insurance
✓Free parking on-site Show more →