Service Manager Digital Workplace Salary: £30,734 National £34,708 London Can you help us shape and deliver the Department for Transport's exciting new Digital Service? Do you want to play your part in ensuring we are making the most of digital, data and technology in moving Britain forward? Do you have experience of managing IT Services and suppliers? If so, we want to hear from you. We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities. We are looking for an IT Service Manager (Digital Workplace) to join our Digital Services Team. You will lead and provide support for one or more IT services or products and provide a significant contribution to the delivery of end-to-end digital services by ensuring that all processes are carried out to ITIL standards, that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams, and by liaising with all other IT service functions to make sure that services are maintained. A key focus of the role will be to manage transition of new products and services into Live service. This is a people centred role and will typically suit individuals with good interpersonal skills. You will be actively involved with the Senior Service Manager (Digital Workplace) and have the chance to create positive working relationships across the Department for Transport's Digital Service. Responsibilities include but are not limited to; • Management of the day-to-day delivery of, and provision of support (including technical support & Incident management) for, one or more products or services in their area of responsibility • Supporting the Senior Service Manager Digital Workplace in the delivery of end-to-end digital services by means of cross-team coordination, collaboration and flexibility, avoiding technical silos • Acting as Transition Manager to one or more Projects to ensure smooth transition of new products and services into live, assuring Transition documentation and final certification are complete and ready for go-live. • Managing relationships with digital, data and technology internal and external suppliers in their own area of responsibility • Providing input to the business continuity and disaster recovery plans in the context of the products and services in their area • Continuously building and developing the required skills and capabilities of people within their own area About You As the ideal candidate you will have experience of IT service management across the service lifecycle (end-to-end), with demonstrable experience working with ITIL principles. You will have good communication and organisational skills both verbally and in writing where you can adapt your delivery to suit a wide variety of audiences. You are someone who can gain rapport quickly and build effective working relationships. You'll be a dedicated and confident self-starter who looks to have real impact with the team.