NHS Wales Informatics Service (NWIS) is Wales’ National IM&T strategic organisation. Its primary purpose is to create a set of information and infrastructure services that enable the provision of integrated, person-based information that can be used to join up and improve patient care across the NHS and social care in Wales.
As part of its national work programme, NWIS is introducing ever more sophisticated IT systems to improve patient care, ensuring that they are joined together to allow the safe, appropriate sharing of information between clinical settings. This will ensure a patient’s medical records are available at the point of need, regardless of where they are held in Wales.
This desire to make information available where and when required, and across Health Board boundaries, has led to the development of large central databases holding clinical, demographic and supporting administrative information, built around Microsoft’s SQL Server technology. These databases (some of the largest in NHS Wales) must meet the challenges of high performance, high availability, resilience, security, and deliver sub-second retrieval of information for use by clinicians.
As a Senior Support & Business Analyst working on this team you will be required to take a flexible and innovative approach, combined with excellent interpersonal, communication and organisational skills to ensure that the application performs to the requirements of its users and clinicians.
If you would like to be part of the team delivering these services, you will need a strong technical background and an aptitude for problem solving. A background in software development would be beneficial, however practical experience and knowledge in any of the following would be particularly advantageous:-
We are looking for highly motivated individuals who can quickly learn our systems and respond to a variety of support requirements. Experience of working within a software service delivery and 2nd line support environment is essential for this post.
You will be expected to provide:-
All software support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice.
There may be a requirement to work as part of an on-call rota covering a 24/7 service support.
This is an excellent opportunity for those with strong Support and Operational IT skills wishing to work at a National level.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Closing date: 23rd July 2020
For further details / informal visits contact:
Tel: 029 2050 2241
Email: [email protected]
Tel: 029 2050 3411
Email: [email protected]
Cardiff, Wales, Cardiff, CF10, United Kingdom