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Senior Support & Business Analyst (Integration & Reference)


NHS Wales Informatics Service (NWIS) is Wales’ National IM&T strategic organisation. Its primary purpose is to create a set of information and infrastructure services that enable the provision of integrated, person-based information that can be used to join up and improve patient care across the NHS and social care in Wales.

As part of its national work programme, NWIS is introducing ever more sophisticated IT systems to improve patient care, ensuring that they are joined together to allow the safe, appropriate sharing of information between clinical settings. This will ensure a patient’s medical records are available at the point of need, regardless of where they are held in Wales.

This desire to make information available where and when required, and across Health Board boundaries, has led to the development of large central databases holding clinical, demographic and supporting administrative information, built around Microsoft’s SQL Server technology. These databases (some of the largest in NHS Wales) must meet the challenges of high performance, high availability, resilience, security, and deliver sub-second retrieval of information for use by clinicians.

As a Senior Support & Business Analyst working on this team you will be required to take a flexible and innovative approach, combined with excellent interpersonal, communication and organisational skills to ensure that the application performs to the requirements of its users and clinicians.

If you would like to be part of the team delivering these services, you will need a strong technical background and an aptitude for problem solving. A background in software development would be beneficial, however practical experience and knowledge in any of the following would be particularly advantageous:-

  • ITIL Service Delivery and Service Support
  • Incident, Problem, Change and Release management
  • Redgate SQL Toolbelt,
  • Technical knowledge and administration skills in MS Internet Information Services(IIS),
  • Knowledge of XML & XSLT
  • Knowledge of HL7
  • Problem solving skills
  • Messaging using Fiorano, Biztalk, Intersystems Ensemble, JCAPS or IBM WebSphere
  • Knowledge of Relational Database Management Systems (RDBMS)
  • Practical experience in monitoring a database and developing database maintenance plans, particularly with SQL server.
  • Practical experience in monitoring and configuration of a variety of Application Programming Interfaces (APIs) e.g. SOAP/REST
  • Development and execution of database queries, in particular Data Manipulation Language (DML) and Data Definition Language (DDL) e.g. T-SQL

We are looking for highly motivated individuals who can quickly learn our systems and respond to a variety of support requirements. Experience of working within a software service delivery and 2nd line support environment is essential for this post.

You will be expected to provide:-

  • Guidance and technical advice to colleagues and other NHS Staff across Wales and the other Home Nations
  • Advice and support to the third parties connecting and using the system
  • Contribute to the development of best practice guidelines
  • Monitoring system health, responding to and investigating to resolution underlying operational issues
  • Deploy and configuration of system releases
  • Provide information analysis and reporting
  • Customer/Consumer liaison
  • Operational/technical support of the service

All software support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice.

There may be a requirement to work as part of an on-call rota covering a 24/7 service support.

This is an excellent opportunity for those with strong Support and Operational IT skills wishing to work at a National level.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Closing date: 23rd July 2020

For further details / informal visits contact:

Nathan Stone
Tel: 029 2050 2241
Email: [email protected]


Amy Hartland
Tel: 029 2050 3411
Email: [email protected]

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Cardiff, Wales, Cardiff, CF10, United Kingdom

  • Ad ID:  14995740
  • Ad Type:  Offered
  • Posted on:  16/07/2020, 02:51
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