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IT Support Technician

Description

Job Category: IT Job Location: Crawley, Hampshire, United Kingdom IT Support Technician08:00am - 17:15pm Monday - Friday Crawley Our client Our client is a well-known manufacturing business based in Crawley and are looking for an IT Support Technician to join with the IT Manager supporting any IT related issues. Unlike working for an MSP This position is all about supporting and improving the company you work for and building relationships with colleagues throughout the business. Essential Qualifications / Skills: Degree qualified in IT related subject 3+ years' experience in a similar role Experience with Microsoft ecosystem, including Windows Server and Office 365 / Azure Ability to work under pressure & get things done efficiently whilst not compromising confidentiality / IT security Multi-task with simultaneous projects meeting tight deadlines continuing to close out Meticulous, accurate with a keen eye for detail Full manual driving license Beneficial Qualifications / Skills:
- Microsoft professional accreditation (e.g. MCSE) Experience with the following software programmes from an IT perspective (e.g. software updates): Microsoft Navision, AutoCAD, AutoCAD Electrical, Vault, Inventor Suite. This is an expansive role with involvement in all aspects of the company's IT and communication systems, including server, network, telephones and user support. This role supports all x2 sites (main site Crawley but also South Nutfield) Activities will involve, but not be limited to, the following: Provide support to users, including: Responding to support tickets, finding solutions to reported problems and implementation of corrective action. Provision of advice and basic training for use of MS Windows and MS Office and other components of Office 365. Desk moves and equipment setup. Routine management and maintenance on all IT and communication systems: Patch management and software upgrades. Creation and deletion of user and device accounts. Set up of mobile and desk telephones. Maintenance of printers. Replacement of failed components Set up and patching of network switches and Wi-Fi access points. Monitoring SQL Server maintenance plans. Protect the integrity of data and systems: Ensure correct use of antivirus/antimalware and intrusion detection. Manage user access rights and locations to protect sensitive information. Manage and monitor remote access to systems. Liaise with engineering on maintenance of bespoke systems. Oversee backup schedule and restore of any data as required.Ensure continuous development and renewal of infrastructure: Assist with the development of a long-term plan for replacement of servers, telephone system and all other computing equipment. Ensure IT systems in place to meet the needs of the business and that the business is aware of the full capability of systems. Test new technology and evaluate value to the business. Documentation and automation of tasks: Liaise with accounts on the purchase and disposal of computer related assets. Create standardised machine builds appropriate to user roles. Automation of software roll out. Provision of sufficient licenses. Document procedures and create knowledge base of solutions to problems. Hours of work & benefits: Occasional weekend / out of hours work may be required. Pension upon joining the company Life assurance, after qualifying probationary period (6 months) Out of pocket expenses reimbursed Private healthcare and increased pension contributions after further qualifying period (2-3 years) 33 days holiday, including UK Bank holidays. After long service holiday increases further. Interview Process: 1st interview: discussion with IT Manager & HR & Maths/Literacy test 2nd interview: Tour of the premises, practical test, discussion with HR

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Newport Pagnell, Newport Pagnell, England, Milton Keynes, United Kingdom

  • Ad ID:  18878965
  • Ad Type:  Offered
  • Posted on:  19/01/2021, 02:59
  • Ad views:  3
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