IT Support Team Lead - up to 60K Software ConsultancyHome working/Berkshire Established, Software consultancy, who largely service the enterprise market in the UK, is looking to recruit IT Support Team Lead. You will be responsible for leading and managing a team of 4 qualified IT Support Engineers, ensuring they provide an impeccable service within the agreed SLA's. Establishing a prosperous working environment and leading initiatives, such as training, cross-training and continuous improvement, is key to your role. Skills/Environment (not all essential):*Experience with cloud-based environment, most typically AWS.*Knowledge of supporting Linux Servers. *Knowledge of analytics.*Online monitoring tools.*Kibana, Grafana, Cloudwatch and SDS-toolkit.*Elastalert, Datadog, Jira for logging incidents, Service Now, Confluence.*IAM for user management, Insomnia/Postman for API requests.*Ability to capture customer requirements.*Ability to prioritise and communicate under stressful circumstances.*Adept in supporting networking principles (TCP/IP) and some SQL writing skills with data extraction and report writing experience.*Commercial experience (understanding contractual obligations). The successful IT Support Team Lead will monitor calls and tickets coming into the service desk surrounding issues concerning system monitoring and performance, system resets, new starter setups etc. You will be required to lead by example and get your hands dirty, as and when required. Salary: up to 60KBenefits: 3% contributory pension, 23 days holiday, rising to 26 days after 2 years of service, followed by an extra day after every year of service and capped at 31 days, Childcare vouchers, Discretionary bonus This role may suit candidates, who hold the following job titles: Lead Engineer, Principle Engineer, Principle Support Engineer, IT Support Lead, IT Team Leader, IT Team Lead Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified..Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ). Deerfoot is acting as an Employment Agency in relation to this vacancy.