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Desktop Support Technician


Job Category: Other Job Location: Bracknell, Berkshire, United Kingdom We are currently recruiting for a Desktop Support Technician to join our internal support team based in Bracknell. You will be working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems and requests. You will be responsible for answering IT requests face to face, and via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms. * Manage our end user IT estate including computers, mobiles, telephony, networking, printers in accordance with company standards * Provide advice and guidance for colleagues across the business and assist with routine maintenance * Work in key IT processes such as incident management, change management, problem management. * Work to ensure metrics and KPI's are recorded and available * Work using Knowledge Centred Support to encourage people to self-resolve issues

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Bracknell, England, Bracknell Forest, RG12, United Kingdom

  • Ad ID:  18729728
  • Ad Type:  Offered
  • Posted on:  12/01/2021, 03:25
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