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Application Support Analyst

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Job Details

Application Support Analyst (2nd Line Support, SQL, XML, Java)

A leading financial services organisation is looking for a talented Application Support Analyst (2nd Line Support, SQL, XML, Java) to join their Support Team based in London. The Application Support Analyst (2nd Line Support, SQL, XML, Java) will be responsible for providing 2nd line support to their global network of customers.

Responsibilities of the Application Support Analyst (2nd Line Support, SQL, XML, Java):

  • Managing incoming tickets, performing analysis, and resolving customer issues
  • Analysing customer data and providing customers with audit information or breakdowns of headline figures
  • Actively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites, SQL, and ActiveBatch
  • Working closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform

Skills required for the Application Support Analyst (2nd Line Support, SQL, XML, Java):

  • 1-5 years' experience in a 1st/2nd line application support role in a customer-facing environment
  • Experienced in using SQL to find, manipulate, and handle data.
  • Ability to read, edit, and create XML documents
  • Excellent attention to detail
  • Excellent written and verbal communication skills
  • Ability to troubleshooting problems
  • Ability to work in a high-pressure environment and prioritise own workload

Desirable skills for theApplication Support Analyst (2nd Line Support, SQL, XML, Java):

  • An understanding of Java
  • ITIL v3/2011 Foundation certified
  • Previous experience with ASCI ActiveBatch
  • Previous experience of Atlassian JIRA/JIRA Service Desk
  • Knowledge of SWIFT messaging (e.g. ISO20022, ISO15022)
  • Experience working in a controlled environment, such as Financial Services

permanent

London

1 year ago

Ampersand Consulting

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London, England, London, SE11, United Kingdom

  • Ad ID:  14852152
  • Ad Type:  Offered
  • Posted on:  30/06/2020, 13:42
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