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Part Time Customer Service Advisor


Job Category: Medical/Pharmaceutical/Scientific Job Location: Bodiam, East Sussex, United Kingdom Job Title: Part Time Customer Service Advisor Role Reports To: Service Delivery Manager Department: Service Delivery Job purpose: The role entails providing customer support duties, which include interacting with customers to process subscriptions, and provide information about an organization's products and services, etc. It also involves successfully managing inbound and outbound calls, sometimes on multiple lines phone system; this may include handling different topics, following communication scripts, and being a contact point between customers and the company. Key tasks & responsibilities: Manage all aspects of patient intake; data entry, answering the phone, outbound calling, and receiving email correspondence; maintaining referral source information and log, and data input into appropriate database The duties also include communicating with the sales team and finance team to validate patient information. Responsible for coordinating, collecting, and imputing all patient information and new patient set-ups into a customer information system. Knowledge/ experience required for role: Required: * A background in healthcare, optical care or insurance customer service is preferred * excellent customer service and problem-solving skills * the ability to work both independently and as part of a team, and time-management and organizational skills; * exceptional verbal and written communication, interpersonal, and active-listening skills; * phone handling skills, as well as the ability to prioritize issues and respond accordingly. * Good standard of computer literacy * Training will be provided Key external relationships: Development and maintenance of relationships with corporate customers and their employees Working base/ travel: Office based Hours: 3 day working week Salary: Will be Pro Rata

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Robertsbridge, Mountfield, England, East Sussex, TN32 5LL, United Kingdom

  • Ad ID:  18740677
  • Ad Type:  Offered
  • Posted on:  13/01/2021, 02:52
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