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Dartford - Customer Support Executive - Van Sales

  • Salary Type: Per Annum
  • Salary: £39,455


  - Dartford - Customer Support Executive - Van Sales (MER0000T7E)   Dartford - Customer Support Executive - Van Sales Description  

At Mercedes-Benz, our aim is to deliver the best, or nothing.  Our people create a real customer focus, delivering customer delight through our products and services.  Ours is a friendly, collaborative and fast moving business where we work together to deliver great things and thrive in an environment which encourages innovation and supports personal and professional growth.

An opportunity has become available for a Customer Support Executive working within the Fleet Van Sales department reporting into the Van Sales Support Manager.

With a highly competitive basic salary £29,713 this is a fantastic opportunity for someone to join the UKs number one premium automotive brand as we continue to grow each year

The main purpose of the role is:

  • To support the achievement of the MBRG Fleet Van Sales business plan by maximising sales of new vans to existing and new customers via telephone, email & online procurement systems.
  • To be the main contact for certain customers, dealing with all operational matters, from receiving initial enquiries through to vehicle deliveries, in line with department procedures.
  • To support the Fleet Van Sales team and administer and process orders from the point of sale to delivery

Key Skills, Knowledge & Experience:

  • Previous Fleet/Corporate Sales experience would be highly advantageous
  • A proven ability to work as part of a team, to achieve team goals and share knowledge and best-practice
  • Excellent planning and organisational skills with an attention to detail, especially under pressure
  • Ability to work to tight deadlines
  • Exceptional customer service skills
  • Good telephone manner and excellent communication
  • IT literacy, including Microsoft Word and Excel, and preferably Fleet systems and processes
  • Must be accurate and show attention to detail, be able to multi-task and prioritise workload
  • Good judgement and decision making
  • Personal drive and capacity
  • Pro-active mindset
  • Must be able to develop knowledge of vehicle specifications and vehicle ordering systems.

On offer

Aside from a highly competitive salary and commission structure, which rewards personal and business success, you will be able to drive your own Mercedes-Benz.  You will also receive access to our excellent pension scheme as well as discounts on holidays, shopping, insurances and lots more. 

Our process                           

Once you hit apply, there is a short, 10-minute application form to complete.  Please ensure you attach your current CV when applying alongside an indication of your salary expectations.  The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation.  Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your personal data.  The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.  Your application data is held within our secure applicant tracking system called Taleo - you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates.  We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process.  You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them.  We will retain your personal data for a maximum 6 months following the last change in your application status, after which time, your account would be deleted. 

  Organization  : Mercedes-Benz Retail Group UK Limited  Primary Location  : United Kingdom-England-Dartford     
  • Salary: £39,455
  • Salary Type: Per Annum

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Dartford, Crayford, England, London, United Kingdom

  • Ad ID:  15368524
  • Ad Type:  Offered
  • Posted on:  22/08/2020, 02:51
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