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Customer Service Expert - Runcorn


Salary: £17,218 (earning up to £18,939 with annual bonus paid twice yearly)
Location: Preston Brook, Runcorn
Start Date: 18th November 2019
Shift/Hours: Various rotational shifts to choose from, working between 8am to 9.15pm Monday to Friday, 8am to 8.15pm Saturday and 10am to 6.15pm

So, you're interested in joining the Tesco Mobile Capita Partnership as a Customer Service Advisor in Customer Care? In our partnership, we're more than just a team, we're a family. We encourage diversity and provide a warm, friendly and supportive environment where colleagues are listened to and feel valued.

How do you know if you're right for the role? Here's what we're looking for:

Our 'ideal' candidate:Our 'ideal' candidate:

Our vision is to be the No.1 in the UK for Customer Satisfaction - always. So if you're motivated, proactive, enthusiastic, and take pride in making your customers smile, then we want to hear from you.

We care about our customers and strive to exceed their expectations by creating memorable experiences. You'll have a smile in your voice and the ability to make customers feel welcome by delivering world-class experiences on every call. You'll be able to let your customers know that you understand their situation and empathise where necessary.

Feel like you could be a great addition to our team? Here's a little more detail for you:

As a Customer Care Advisor, you'll speak to a wide range of customers who have queries relating to billing, payments, usage and device support.

We'll provide you with the knowledge and support you need to answer these questions efficiently, but you need to have the ability to communicate in a friendly, professional and confident manner.

You'll also need to be a competent PC user, as all customers' details and the information you need to deliver first contact resolution are PC based.

This is a great opportunity to build a career with us. We'll work with you every step of the way to make sure you're getting the most out of this job. In 2018, we won a European Contact Centre and Customer Service Award (ECCCSA) for Best Employee Voice programme, and this year we won a Gold award for Most Effective Employee Engagement programme at the National Contact Centre awards, which shows just how important each and every individual is to our team. Working with Capita means you'll also have access to some great benefits and rewards including:

  • 30 days holiday a year (including 8 bank holidays)
  • option to buy up to 5 days additional leave
  • incentives for hitting specific targets
  • mobile phone discounts
  • cycle to work scheme
  • access to private dental care
  • high street retailer vouchers
  • Our perks at work site includes lots of great discounts such as discounted cinemas tickets etc.

Not just a job but a career……

With more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to start or further your customer service career. So if you are passionate about customer service, and want to contribute to the success of our partnerships, apply now.

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Runcorn, England, WA7, United Kingdom

  • Ad ID:  7389157
  • Ad Type:  Offered
  • Posted on:  10/10/2019 17:05
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