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Customer Service Advisor

  • Salary Type: Per Annum
  • Salary: £18,000

Description

Steinhoff UK Retail, the parent company for Harvey’s Furniture and Bensons for Beds, employs over 3,500 passionate and dedicated staff and trade from over 450 retail stores across the UK. As a Business it is our quest to deliver the Best Customer Experience. We are looking for Customer Service Advisors to join our Team in Huncoat. Great time to join a successful Team. We have the following start dates: 2nd December 2019 6th January 2020 3rd February 2020 In return, you will be rewarded with an excellent competitive salary of £18,000. Great company discounts, full in-house training and development program and fabulous employee perks. All this plus the chance to build a successful and rewarding career and be part of one of the largest furniture retailers in the UK. What we are looking for in our Customer Service Advisors: Experience of working in a Customer Facing Environment.i.e.Restaurants, Retails, Call Centres, Contact Centres, Customer Services Team Player Great Communication Skills Excellent Customer Service Skills Your key responsibilities and duties will consist of our Customer Service Advisors: To deliver service excellence within the customer contact journey To deal with customer complaints effectively and efficiently To consistently delight customers (internal and external) in every contact they make with us, either written or verbal To respond to customer calls and correspondence within agreed service levels To accurately log conversation notes during the call To resolve complaints to a high standard and maintain the reputation of Bensons For Beds To be bold enough to make decisions and take ownership when resolving customer complaints To manage and action administrative duties in line with the business standards on processes To complete various management reports To communicate with stores, DCs and suppliers regarding required information and changes to procedures To achieve targets and KPIs as set by the Leadership Team and CS Managers To uphold company policies and procedures wherever possible If you think you have the skills and experience required to become part of our team and become our Customer Service Advisor then please apply now We can’t wait to hear from you
  • Salary: £18,000
  • Salary Type: Per Annum

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Accrington, England, Lancashire, BB5, United Kingdom

  • Ad ID:  10125777
  • Ad Type:  Offered
  • Posted on:  19/11/2019 17:21
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