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Customer Service Adviser


NFU Mutual’ s Agency in Deddington, near Banbury is recruiting for a full time Customer Service Adviser to join our growing, successful team.

For over 100 years, NFU Mutual have insured Britain's farming communities. Now, our customers come from all walks of life, but our ethos is the same - honesty, fairness and trust. We believe in taking the time to find products to meet our customer needs, instilling trust and building strong relationships. It’s a time-tested formula which puts quality customer service over a quick sale every time.

As a Customer Service Adviser within our growing team, you will play a key role in the success of an established and expanding local business, contributing to the smooth running of the office and ensuring that our customers are at the heart of everything we do. Providing a great customer service, you will be the first port of call for our customers whether over the phone or during their visit to our offices in Deddington. You will handle enquiries, undertake insurance transactions and general sales tasks with a ‘can-do’ proactive attitude.

The Role

Handle general customer enquiries, policy alterations and renewals

Initiate cross-selling opportunities for the Agency

Handle premium collection

Obtain customer appointments for our Financial Advisor

Develop and sustain effective working relationships with customers, all members of the Agency and NFU Mutual staff

Work within the Compliance Framework required by the Company / Financial Conduct Authority (FCA).

Acquire and maintain knowledge of NFU Mutual General Insurance products. Full training and support will be provided

Ideally (but not essential) we are looking for a person who has:
Sales and customer service experience

Be a confident & effective communicator, both written and verbal.

Have good IT skills.

Enjoy problem solving and work as part of small team.

Have a flexible and open attitude.

Be prompt, reliable and trustworthy.

Be organised and able to work to deadlines as required, manage your own workload and prioritise accordingly.

Our Commitment to you

Professional, hardworking yet supportive and friendly environment with a strong team ethos and ethical practices.

To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan.

Long-term career development opportunities, with high-level sales training

Full time Monday to Friday 9.00am to 5.00pm
Salary range: £18k to £25k depending on experience.

31 days holiday including bank holidays
Pension contributions

Qualifications required:
Maths & English GCSE (or equivalent) at Grade C or above (Grade 4 or above)

Closing Date: 20th November 2020

**Please note you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.

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Banbury, Deddington, England, Oxfordshire, OX15, United Kingdom

  • Ad ID:  16316819
  • Ad Type:  Offered
  • Posted on:  21/10/2020, 03:10
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