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Customer Advisor - GWR - Runcorn


Salary: £17,550
Location: Runcorn (Preston Brook)
Start Date: 21st October and 18th November
Shift/Hours: 37.5 hours per week - rotational shifts some of which have been listed below:

  • 6am - 2pm
  • 8am - 4pm
  • 3pm - 11pm

Are you the sort of outgoing person who finds it easy to chat to people from all walks of life? Do you have lots of empathy and understanding and a well-organised yet adaptable approach? Are you looking to work within a supportive team in a relaxed yet highly professional environment that can offer you genuine opportunities to challenge yourself and develop? Then make the move to Capita Customer Management as a Customer Service Advisor.

Who will I be working for?

You'll be working for Capita, but in partnership with First Group in our Great Western Railway Customer Relations Team a leading transport operator in the UK and North America that, In the last year alone, 2.1 billion passengers have relied on to get to work, school or college, visit family and friends or go travelling/sightseeing. As you can imagine, a lot goes on behind the scenes to keep everything running smoothly. And, should you join our team as a Customer Services Representative, you'll be at the heart of it all as you help start lots of people's journeys every day.

What will I be doing?

You'll be dealing with customers from around the country and providing help and support for customers throughout their journey. You will be answering calls, replying to emails or composing letters of response to customers. You will also be responsible for investigating customer's claims for delayed services. Customers could be disabled or older and looking for specialist assistance, someone travelling by train for the first time in a while and need to book a seat on the train to York next week or a someone who has had a change of plan and needs to know how to change their tickets to match. All sorts really. In short, get ready for plenty of variety.

What do you offer in return?

Working with First Group and Capita will open a world of opportunity for you and your career, with award winning programmes available to help you advance your skill set and avenues for progression. Whether you enjoy coming to work to provide the best possible customer service, or you're driven and looking to start a new journey, we'll give you all the training you need to reach your full potential. In fact, you'll learn everything you need to know about the UK Rail Industry, train tickets and much more besides.

What about the Perks?

Yes, these roles come with an exciting array of Capita benefits, including:

  • 22 days annual leave (plus 8 bank holidays)
  • mobile phone discounts
  • cycle to work scheme
  • team incentives
  • access to private dental care
  • high street retailer vouchers
  • Our perks at work site includes lots of other great discounts too, on things like cinemas tickets etc.

OK, I'm in, how do I apply?

All you need to do is fill in the application by clicking Apply Now and start your journey with us!

With more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to start or further your customer service career. So if you are passionate about customer service, and want to contribute to the success of our partnerships, apply now.

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Runcorn, England, WA7, United Kingdom

  • Ad ID:  7384529
  • Ad Type:  Offered
  • Posted on:  10/10/2019 17:01
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