Our client, one of the largest community rehabilitation's organisation are looking to recruit an Customer Service Officer to work as an integral part of the community team to provide a high quality customer service and ensure smooth running of the front of house.
Location: Central London
Salary: £17k-£21k per annum
Hours: Monday-Friday, 35hrs
Start Date: ASAPJob Description
Deal with all visitors in accordance with Customer Service Standards.
Maintain a record of attendance for visitors.
Obtain basic information from all casual callers and deal with basic queries as appropriate.
Report any aggressive / abusive behaviour to the appropriate Manager, taking appropriate action to reduce the risk of escalation.
Monitor CCTV for group work and interview rooms.
Provide training and instruction on the use of the switchboard and other duties associated to this post, as required.
Respond to panic alarm system and summon assistance in accordance with procedures.
Operate and maintain room bookings system.
Monitor and maintain the reception area to a good standard.
Receive and disseminate information in an appropriate manner, e.g. telephone and email.
Update Service User records when required and maintain own Outlook diary and collate Outlook diaries for the team.
Access electronic mail regularly and respond accordingly/ Process incoming and outgoing post.
Maintain processes and where necessary make proposals for improvement.
Update and maintain information on relevant approved databases, spreadsheets and paper systems.
Issue petty cash /vouchers/warrants for travel costs, maintaining appropriate records in line with local office financial procedures.
Relay information obtained or observed from interaction with the Service User or External Agency to Offender Manager / Duty Manager.
Keep relevant manager appraised of reported building jobs e.g. faulty equipment and / or materials to the relevant department.
Induct contractors, third-tier providers and visitors to the building as and when required.
Walk the floors on a weekly basis and report any issues to the relevant department.
Assist with testing of fire alarms, panic alarms, lift alarms and disabled toilet alarms as required.
Other duties as assisted. Skills/Experience
Communication skills (verbal/written)
Customer service experience.
MS Office skills (Excel/Word) and also office system experience
Ability to work independetly under own initiative and as a team.
Ability to meet deadlines and work under pressure
Ability to contribute to good Health and Safety Practice in the work place.
Undertake shift work to ensure front of house services are delivered in accordance with operational requirements.If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.
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London, City of London, England, London, United Kingdom