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Customer Service Executive

  • Job Type: Temporary
  • Salary Type: Per hour
  • Salary: £15


A well known Housing Association is currently looking for a Customer Service Executive for about three months on a temporary basis
Key responsibilities are as follows
Advise staff on section 20 consultation procedures and how and when these might need to be implemented in different scenarios
Draft section consultation notices for qualifying works and qualifying long term agreements when required
Answer queries from customers concerning consultation documents and provide explanation of their rights and responsibilities
Acknowledge, record and respond to observations received from customers during a section 20 consultation
Investigate as required in order to respond to observations received and escalate important observations to be considered by relevant staff members
Ensure that relevant staff members are informed when residents have nominated contractors in accordance with consultation requirements
Assist in the provision of facilities for viewing documents as required by the consultation regulations and in providing copies
Produce a schedule of observations for each consultation and ensure observations are given due regard
Respond to complaints concerning Section 20 consultation and related matters
Assist the Section 20 Team Leader and more senior Business Support team staff including the Leasehold Project Manager as required
Represent the company at external events and forums
Essential requirements
Must have worked in high level customer service recently
Proven track record of dealing with complex matters
Ability to present complex information to a wide variety of audiences in an easy to understand format.
Well-developed knowledge of Microsoft office applications particularly Word & Excel
Must be immediately available or on short notice
  • Salary: £15
  • Salary Type: Per hour
  • Job Type: Temporary

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A4, London, England, London, WC2N 5DU, United Kingdom

  • Ad ID:  1948918
  • Ad Type:  Offered
  • Posted on:  20/07/2019 02:55
  • Ad views:  1

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