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Collections Specialist

  • Salary Type: Per Annum
  • Salary: £38,765

Description

Team: OperationsLocation: Liverpool StreetCounty: Central LondonStarting salary (depending on your level of experience) from circa: £25,000Ref: 11063Closing Date: 19-Aug-2020 Are you a keen problem solver? Are you passionate about helping customers entering insolvency, resolving complaints or complex collections cases? If yes, then we may have the role for you! As a Collections Specialist you will be responsible for dealing with complex collections cases, personal insolvencies, debt management plans and customer complaints received within the Collections department.  You’ll also ensure that policy is adhered to at all times by processing write offs, executing process controls and variety of account level loss mitigation actions. As we continue to grow this means that more customers may fall into arrears or insolvency and require our support. That’s why we are looking for an amazing colleague to come and join or team of specialists! So what would you be doing?... • Manage a number of process controls to ensure adherence to policy and procedures  • Engage with customers to resolve complex collections cases and complaints  - you will work with key stakeholders in order to deliver a great customer experience • Liaise with external parties such as third party debt management companies, insolvency practitioners and official receivers  • Action court orders efficiently within regulatory timeframes; ensuring compliance to applicable regulations and statutory requirements • Manage account closures, restriction and debt write off  • Answer queries from around the bank related to collections cases You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment Prepared to stick at something – we wonder what might be the issue if someone has jumped from job to job as we want people who are prepared to learn and grow  • Care about doing a great job and exceeding expectations with the quality of what you do • Able to work and learn quickly in a fast paced, fun and dynamic environment And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders  • Knowledge of the day-to-day collections processes from pre- arrears to recoveries • A good working knowledge of personal debt solutions and insolvency  • You need to be able to empathise with customers who are experiencing financial hardship and potential vulnerability in order to deliver great customer outcomes • Experience in understanding customers’ financial positions and ascertaining their ability to repay borrowing.  IMPORTANT FOOTNOTE;Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck! #LI-Loveyourjobatlast
  • Salary: £38,765
  • Salary Type: Per Annum

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London, England, London, SE11, United Kingdom

  • Ad ID:  15252351
  • Ad Type:  Offered
  • Posted on:  12/08/2020, 02:50
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