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Collections Energy Advisor


Job Category: Customer Services Job Location: Birmingham, West Midlands (County), United Kingdom Collections Energy Advisor - January Start! Permanent contract Location: Initially working from home/Birmingham City Centre Salary: £17.104 (OTE £18.904) Working hours: Between the hours of 8am - 8pm Monday - Thursday , 8am - 6pm Friday. NO WEEKENDS Due to continued growth our business is expanding its team of customer service and collections agents working within our energy team. We are looking for people who boast experience of working in a busy, target driven environment who boast great communication and listening skills. We will put you through a paid training program initially for 2 weeks. This will involve all aspects of the work you will be undertaking making your new role both exciting and rewarding. Main purpose of the role: We are looking for people who are passionate about providing excellent customer service and who will do the right thing for Customers within the compliance framework of the industry. You will be able to manage your time You will take a proactive and positive approach to take ownership of the customer issues whilst utilising the skills of the subject matter experts on the team You will need to be target driven to achieve conversion and collections targets along with compliance elements of our QA framework. You will need to take ownership of customer complaints and complete them to the customers satisfaction and within agreed timescales. You will need excellent written and verbal skills as will not only be talking to customers but will be sending emails. A good level of computer literacy will be required as we use multiple client systems including Salesforce, SAP and Junifer. Some Utility industry knowledge and experience is required. Does this sound like you? Start 2021 with a bang in a fast paced exciting and growing business. We are processing applications for a Mid-January start. SIG

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Birmingham, England, West Midlands, B1, United Kingdom

  • Ad ID:  18798610
  • Ad Type:  Offered
  • Posted on:  14/01/2021, 03:32
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