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Collections Analyst



We're seeking a Collections Analyst to provide essential support helping the Collections team to accurately monitor the credit product portfolio. You'll be liaising with customers on a daily basis taking action within agreed timescales. You'll also ensure compliance to FCA regulations along with data protection and money laundering legislations and Tide lending standards. Updating and producing reports which will provide meaningful data insights to stakeholders. You’ll also be proative in your approach to building relationships with external partners such a data collection agencies, solicitors, insolvency practitioners and courts. You’ll also have an eye for product improvement within the credit domain.

About You

Let’s not beat around the bush. We’re an international scale up, we’re busy! If fast paced environments, cross team exposure, inquisitive freedom and the ability to have a real impact on a rapidly growing scale up appeals to you, then you already have the mind of a Tidean. If you have that along with the following experience, we’d love to hear from you.

The non-negotiables:

At least 2-3 years working in a collections role, engaging directly with debtors

Working for a Debt Collection Agency, law firm, Insolvency Practitioner or a Fintech (working for both traditional industries and Fintechs is a serious plus)

Ability to manage a busy workload and identify key objectives

Strong negotiation and reasoning skills

A free thinker, who has a strong desire to succeed

The highly desirables but not essential:

Bachelor's degree in law, finance or other business-related discipline

Experience in collecting business to business debt’ and not just consumer debt in an FCA regulated environment

About Us

Tide is the leading provider of UK SME business accounts and one of the fastest growing FinTechs in the UK. That’s not an unfounded boast - we have over 180,000 members (what we like to call our customers, over two percent market share, and have raised over £120m in funding.

SMEs have been underserved and overlooked by traditional banks for years. In an entrepreneurial age where everyone is expected to take a shot, traditional banks have not evolved with the needs of the market. That’s where Tide comes in. With quick on-boarding, low fees and innovative features, we thrive on making data driven decisions to help SMEs save both time and money.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for, winner of Best Use of Technology (Growth Finance Awards); Best Banking Provider (Contracting Awards); Innovative Product of the Year (Growth Finance Awards) and we’re listed in the Top 100 FinTech Disruptors and The Startups 100. And that’s just for 2019.


Here at Tide, not only do we love what we do, but we love the people who do it. That’s why we look after our Tideans with:

25 days holidayFlexible workingVitality Healthcare, including discounted gym and even free cinema tickets!Mental wellbeing - we take this seriously. You will have access to unlimited access to CBT and a 24/7 Employee Assistance ProgrammePersonal learning and training allowance for your continued developmentEnhanced family friendly leave so you can spend more time with the little onesPaid volunteering and charity work days - get paid for giving back with organisations of your choiceSalary sacrifice optionsSabbatical leaveExtra holiday buy-ins

Here’s what we think about diversity and inclusion...

Diversity is what makes our world interesting. Fact. We don’t build our product for one type of person, Tide is here for everyone. And that’s how we build our teams. We’re a melting pot of different cultures, races, religions, girls who like girls, boys who like boys and those who like both. We’re proud of the fact that we represent society and it will always be our mission to do so. Everyone here is given a voice, and if you like the sound of that, we’d encourage you to come and find your voice here, too.

Job Summary ID: 5004126F7CDepartment: ["Credit Services"]Type: full time

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London, England, London, SE11, United Kingdom

  • Ad ID:  14890618
  • Ad Type:  Offered
  • Posted on:  03/07/2020, 02:54
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