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Collections Advisor

Description

Key Purpose of the Role:\nWorldpay aims to be a leader in Modern Money. As a true business partner, Worldpay is committed to improving the back office processes that support our business. \nThe successful candidate will work in a busy Collections Contact Centre with a real passion for delivery in a target driven environment. As a collections agent you will work pro-actively with our customers to find positive solutions to outstanding debt positions and for those experiencing financial difficulties. This role is fast-paced working across multiple platforms with the aim to provide a First Time Resolution service to all of our SME customers. To do this you will work to resolve Direct Debit issues & make arrangements with those customers who require short-term solutions in relation to their finances. You will work within a heavily regulated sector ensuring that you are compliant in following the FCA, DPA, TCF & Banking Code Regulations.\nKey Responsibilities:\n• Strong customer service skills and the ability to think on your feet\n• Able to work to target in the SME Collections Telephony Contact Centre\n• You must be organised & able to work at speed\n• Drive cash collection across multiple platforms\n• Investigating & setting up Direct Debits through route cause analysis\n• Working with our customers experiencing vulnerable or financial difficulties\n• Establish rapport in order to overcome objections & negotiate payment of the debt\n• Documenting of all customer interactions & establishing payment arrangements where appropriate whilst adhering to the Quality Assurance standards\n• Contribute to process improvements\n• To collaborate and share best practice with peers and wider departments\n• Operate in line with the FCA, DPA, TCF and Banking Code Regulations\n

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Manchester, England, Greater Manchester, M2, United Kingdom

  • Ad ID:  15862137
  • Ad Type:  Offered
  • Posted on:  25/09/2020, 02:49
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